Servicenow Developer

DGH Recruitment Ltd.; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

DGH Recruitment Ltd. is seeking a ServiceNow Developer for a permanent, hybrid role based in Manchester. You will contribute to developing and enhancing the ServiceNow platform, delivering scalable ITSM/ITOM solutions aligned with business goals.

The role requires hands-on ServiceNow development, strong JavaScript and REST API skills, and experience with Flow Designer and IntegrationHub. Knowledge of ITIL/ITSM and agile practices is preferred.

Qualifications

• Hands-on ServiceNow development experience.
• Experience translating business requirements into technical solutions.
• Familiarity with ITIL/ITSM principles.

Responsibilities

• Configure, develop and support ServiceNow modules (ITSM, ITOM, HRSD, CMDB).
• Develop platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes.
• Design and deliver custom applications, workflows and enhancements aligned with business needs.
• Build integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs.
• Support platform performance, data integrity, security and governance standards.
• Manage roles, groups, access controls, update sets, and upgrades.
• Ensure solutions are scalable, secure and aligned with best practices.
• Perform unit and regression testing and support UAT.

Skills

ServiceNow

JavaScript

HTML/CSS

REST APIs

ITIL/ITSM

Agile/Scrum

Problem solving

Tools

Flow Designer

IntegrationHub

MID Servers

Scripted REST API

Job description

ServiceNow Developer - Manchester (Hybrid) - Permanent

A fantastic opportunity has arisen for a ServiceNow Developer to work within a global law firm on a permanent basis based in Manchester.

This role will support the ongoing development and enhancement of the ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives.

Key Responsibilities

• Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities.
• Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes.
• Design and deliver custom applications, workflows and platform enhancements aligned with business requirements.
• Build and maintain integrations using REST, SOAP, MID Servers, IntegrationHub and third-party APIs.
• Support platform performance, data integrity, security and governance standards.
• Manage roles, groups, access controls, update sets, instance cloning and platform upgrades.
• Ensure solutions are scalable, maintainable, secure and aligned with ServiceNow best practice.
• Perform unit and regression testing and support user acceptance testing.

Key Experience

• Proven hands-on ServiceNow development experience.
• Strong JavaScript, Glide API, HTML, CSS and JSON skills.
• Experience with Flow Designer, IntegrationHub and Scripted REST APIs.
• Experience developing integrations using REST, SOAP, MID Servers and third-party APIs.
• Experience managing update sets and supporting instance migrations.
• Ability to translate business requirements into technical solutions.
• Understanding of ITIL and ITSM principles.
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) desirable.
• Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable.
• Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable.
• Experience within a legal services environment desirable.
• Familiarity with Agile/Scrum methodologies and modern web technologies desirable.