Senior ServiceNow Developer

DGH Recruitment Limited; City Of London; Hybrid; GBP 85,000 - 95,000; Full time

Job summary

DGH Recruitment Limited is recruiting a Senior ServiceNow Developer for a London-based global law firm. The role is permanent with hybrid working in London and carries a salary of £85,000 to £95,000 per annum.

You will translate business requirements into ServiceNow designs, develop end-to-end solutions, and support AI capabilities and enterprise integrations. The ideal candidate has 5+ years of ServiceNow experience, strong Flow Designer and scripting skills, and a track record across ITSM,

Responsibilities

• Translate business requirements into functional and technical ServiceNow designs.
• Design, configure and develop end-to-end solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Improve business processes through workflow automation, self-service and enhanced user experience.
• Implement ServiceNow AI capabilities, including Now Assist and AI Agents.
• Design and support enterprise integrations and custom scoped applications.
• Ensure solutions are secure, scalable, maintainable, performant and upgradeable, with appropriate technical documentation.
• Support ServiceNow releases, upgrades, testing, deployments, incidents and operational handover.
• Work with CMDB and platform data to maintain data quality and governance within Agile delivery practices.

Skills

ServiceNow expert

Flow Designer

JavaScript

REST/SOAP/APIs

Agile/Scrum

CMDB

AI capabilities (Now Assist)

IntegrationHub

CAD/CSA cert desirable

Job description

Senior ServiceNow Developer - Permanent - London (hybrid) - £85,000 to 95,000 per annum

A fantastic opportunity has arisen for a Senior ServiceNow Developer to join a London-based global law firm.

Key Responsibilities

• Translate business requirements into functional and technical ServiceNow solution designs.
• Design, configure and develop end-to-end solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Improve business processes through workflow automation, self-service and enhanced user experience.
• Implement ServiceNow AI capabilities, including Now Assist and AI Agents.
• Design and support enterprise integrations and custom scoped applications.
• Ensure solutions are secure, scalable, maintainable, performant and upgradeable, with appropriate technical documentation.
• Support ServiceNow releases, upgrades, testing, deployments, incidents and operational handover.
• Work with CMDB and platform data to maintain data quality and governance within Agile delivery practices.

Key Experience

• Typically 5+ years' hands-on ServiceNow experience across design, development, configuration, testing, deployment and operational handover.
• Strong ServiceNow platform knowledge, architecture awareness and ability to translate business requirements into effective solutions.
• Strong experience with Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Integration experience with REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets.
• Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML.
• Experience developing custom scoped applications and workflows across areas such as ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery.
• Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent Studio.
• Experience working independently within Agile/Scrum environments and engaging both technical and business stakeholders.
• ServiceNow CSA, CAD and/or relevant CIS certification is desirable.

Senior ServiceNow Developer - Permanent - London (hybrid) - £85,000 to 95,000 per annum