Senior Service Transition & Release Lead

Standard Life plc; Telford; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

Job summary

The Phoenix Group is seeking a Service Transition and Release Manager to join our Service Architecture, Design & Transition team within Technical Service Operations. The role focuses on managing IT service transitions and successful releases into live environments.

Based in the UK with hybrid working options across Birmingham, Telford, London or Edinburgh, you will coordinate with cross-functional teams, ensure ITIL-aligned processes, and drive improvements in transition and release activities

Qualifications

• Strong knowledge of ITIL Service Transition and Release Management.
• Experience in ITSM roles focusing on service introduction.
• Familiar with DevOps and Agile practices.
• Proficient in JIRA or ServiceNow.

Responsibilities

• Develop transition plans, risk assessments, and mitigation strategies.
• Oversee end-to-end transitions of new or changed IT services.
• Manage release cycles: major, minor, and emergency releases.
• Collaborate with cross-functional teams and CoP.
• Drive process improvements and automation in release workflows.
• Ensure governance and compliance with ITIL/ITSM standards.

Skills

ITIL

DevOps

Agile

ITSM experience

JIRA

ServiceNow

Job description

The Phoenix Group is seeking a Service Transition and Release Manager to join our Service Architecture, Design & Transition team within Technical Service Operations. The role focuses on managing IT service transitions and successful releases into live environments.

Based in the UK with hybrid working options across Birmingham, Telford, London or Edinburgh, you will coordinate with cross-functional teams, ensure ITIL-aligned processes, and drive improvements in transition and release activities