Senior Service Support Officer

Dorset Council UK; Dorchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

An opportunity has arisen at a leading council for a Senior Service Support Officer. This role involves providing comprehensive administrative support to senior managers in Adult Care Operations. The position offers a chance to work creatively within a supportive team while enhancing skills in public service and communication. Ideal candidates will possess excellent ICT skills and a flexible, energetic attitude.

Benefits

Supportive team environment

Opportunities for skill development

Collaborative work with partner organisations

Qualifications

• Experience in a business support role.
• Confidence to ask questions and build knowledge.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Support diary and email management for Heads of Service.
• Build lasting professional relationships inside and outside the Council.
• Handle sensitive and confidential information.

Skills

Great communication skills

Excellent ICT skills

Organised and flexible approach

Ability to handle sensitive information

Team collaboration

Job description

We are looking for an experienced business support person to join our friendly and supportive team as a Senior Service Support Officer providing support to the Heads of Service in Adult Care Operations. You will be working alongside another colleague to provide this support in partnership with them.

What You Can Expect To Be Doing

• No day is the same in this role, you will be involved in a wide range of activities when supporting our services and this includes planning ahead for upcoming events and commitments.
• You will be required to build lasting professional relationships, work collaboratively with others both inside and outside of the Council and provide a high level of customer service at all times.
• You will be providing support for diary and email management to the Heads of Service to allow them to work efficiently and prioritise their work.
• You will have the opportunity to design and implement effective ways of working and develop these further with the team.
• Although not frequently, you may be asked to take notes at meetings in a number of different settings and training will be provided.
• You will be expected to handle sensitive and confidential information in a trusted and professional way, in accordance with the Council’s policies and procedures.
  
  

Do you have what’s needed to join us?

• The ability to respond and adapt to emerging changes will be a key part of this role.
• The drive to hit deadlines, work at pace and sometimes under pressure, to be part of a high performing team to deliver great results together.
• A well organised and flexible approach when working between a number of tasks.
• Energetic and ‘can do’ attitude to work, particularly when learning new things and sharing knowledge.
• Great communication skills when building relationships.
• An understanding of our responsibilities when handling sensitive information.
• The confidence to ask questions and build knowledge in the role.
• Comfortable working on your own and within a team, receiving and providing support as necessary.
• Excellent ICT skills and be keen to use these digital skills to efficiently support the Heads of Service.
  
  

What We Can Offer You

• The ability to work in a supportive team with the freedom to work creatively
• The opportunity to build relationships across the wider directorate and with partner organisations
• The ability to contribute to the continued development of the team
• The chance to develop skills and knowledge in Adult Social Care.