Senior Service Support Officer

Dorset Council; Dorchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Dorset Council as a Senior Service Support Officer and be part of a supportive team. This role involves providing vital support to Heads of Service in Adult Care Operations, managing communications, and implementing effective processes. Ideal candidates will have excellent communication and organizational skills, and an understanding of sensitive information handling.

Benefits

Supportive team environment

Creative work freedom

Opportunities for skill development

Building professional relationships

Qualifications

• Experience in similar support roles.
• Ability to handle sensitive information.
• Energetic, flexible, and a team player.

Responsibilities

• Provide support to the Heads of Service in Adult Care Operations.
• Manage diaries and emails for the Heads of Service.
• Build relationships both inside and outside the Council.

Skills

Communication

Organizational skills

Adaptability

Customer service

ICT skills

Job description

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About the role

We are looking for an experienced business support person to join our friendly and supportive team as a Senior Service Support Officer providing support to the Heads of Service in Adult Care Operations. You will be working alongside another colleague to provide this support in partnership with them.

What you can expect to be doing:

• No day is the same in this role, you will be involved in a wide range of activities when supporting our services and this includes planning ahead for upcoming events and commitments.
• You will be required to build lasting professional relationships, work collaboratively with others both inside and outside of the Council and provide a high level of customer service at all times.
• You will be providing support for diary and email management to the Heads of Service to allow them to work efficiently and prioritise their work.
• You will have the opportunity to design and implement effective ways of working and develop these further with the team.
• Although not frequently, you may be asked to take notes at meetings in a number of different settings and training will be provided.
• You will be expected to handle sensitive and confidential information in a trusted and professional way, in accordance with the Council's policies and procedures.

Do you have what's needed to join us?

• The ability to respond and adapt to emerging changes will be a key part of this role.
• The drive to hit deadlines, work at pace and sometimes under pressure, to be part of a high performing team to deliver great results together.
• A well organised and flexible approach when working between a number of tasks.
• Energetic and 'can do' attitude to work, particularly when learning new things and sharing knowledge.
• Great communication skills when building relationships.
• An understanding of our responsibilities when handling sensitive information.
• The confidence to ask questions and build knowledge in the role.
• Comfortable working on your own and within a team, receiving and providing support as necessary.
• Excellent ICT skills and be keen to use these digital skills to efficiently support the Heads of Service.

What we can offer you:

• The ability to work in a supportive team with the freedom to work creatively
• The opportunity to build relationships across the wider directorate and with partner organisations
• The ability to contribute to the continued development of the team
• The chance to develop skills and knowledge in Adult Social Care.

Further Information

This is a full time role at 37 hours per week and is a fixed term position for 6 months.

This role does not have a significant travel requirement, however you may occasionally be asked to provide support and attend some events away from the centre of duty. Therefore, occasional access to a vehicle, or to be prepared to use public transport or the willingness to travel with Dorset Council colleagues may be necessary.

The ability to communicate effectively in a professional, appropriate and concise manner both orally and in writing is essential for this post.

This post is a six months contract initially, with potential for extending. It is also subject to the standard probationary period.

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

For an informal discussion, please contact Jemma Knowles, Business Manager, on 01305 225498, or Joanne Mattison, Service Support Manager, on 01305 224977.

About Us

Do you have what's needed to join us?

• the drive to hit deadlines, work at pace and sometimes under pressure, to be part of a high performing team to deliver great results together?
• a well organised and flexible approach when working between a number of tasks?
• energetic and 'can do' attitude to work, particularly when learning new things and sharing knowledge?
• great communication skills when building relationships?
• an eye for detail, using your initiative and acting on things quickly?
• an understanding of our responsibilities when handling sensitive information?
• good listening skills and the confidence to ask questions so we get things right first time?
• a lateral and forward thinker, able to originate and work up ideas and problem solve?
• comfortable working on your own and within a team, receiving and providing support as necessary

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 380,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you're passionate about making a difference, we'd love you to join us.

Find out more about how to apply.