Senior Service Manager – Global Field Engineering

Dunphy Combustion Limited; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

Dunphy Combustion Limited invites applications for a Service Manager position in Rochdale, England. This is a unique opportunity to lead a service department focused on delivering exceptional customer support across the UK and internationally. The chosen candidate will be responsible for managing service operations, delivering key performance indicators, and ensuring compliance with Health & Safety standards, with a strong emphasis on customer satisfaction and team management.

Qualifications

• Proven experience in a Service Manager or similar leadership role within an engineering environment.
• Strong engineering background, with burners and boilers experience advantageous but not essential.
• Demonstrable experience managing field-based engineering teams.

Responsibilities

• Leading, managing and developing the Service Department.
• Maintaining strong relationships with customers, ensuring satisfaction and repeat business.
• Ensuring contractual Service Level Agreements (SLAs) are achieved and reported.

Skills

Interpersonal and communication skills

Organisational and planning skills

Leadership skills

Commercial awareness

Proficiency in Microsoft Office

Job description

Dunphy Combustion Limited invites applications for a Service Manager position in Rochdale, England. This is a unique opportunity to lead a service department focused on delivering exceptional customer support across the UK and internationally. The chosen candidate will be responsible for managing service operations, delivering key performance indicators, and ensuring compliance with Health & Safety standards, with a strong emphasis on customer satisfaction and team management.