Senior Service Lifecycle Owner

Smart DCC; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Private healthcare

Generous leave

Job summary

Smart DCC is seeking a Senior Service Lifecycle Owner to lead a critical service family across the business. You will shape strategy, roadmaps and long-term goals, and align technology, commercial, operational, customer and regulatory teams to deliver optimal outcomes for homes and devices nationwide.

You will manage lifecycle governance, drive end-to-end service outcomes and own financial responsibilities while collaborating with senior stakeholders.

Qualifications

• Significant senior-level experience in lifecycle management, product management and/or service ownership.
• Experience coordinating across technology, commercial, operations, customer and regulatory teams.
• Proven ability to lead strategy, roadmaps and governance in complex environments.

Responsibilities

• Own the strategy, vision, roadmap and long-term goals for a Service Family.
• Lead lifecycle management processes across Operations and wider DCC.
• Act as senior owner champion for your service portfolio and drive governance.
• Own associated costs, budgets and financial risks for the portfolio.
• Build relationships with internal and external stakeholders and influence effectively.

Skills

Lifecycle management

Product management

Service ownership

Senior-level leadership

Stakeholder management

Job description

Join Smart DCC as our Senior Service Lifecycle Owner and take ownership of a service family that impacts millions of homes and devices across Britain. This is a senior, high-profile opportunity to shape service strategy, roadmaps and long-term goals, bringing together technology, commercial, operational, customer and regulatory teams to deliver the best outcomes for our customers and stakeholders.

About the DCC

We’re powering Britain’s smarter, greener future. Today. Tomorrow. Together.

Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other. Join us and development opportunities range from talent programmes, academies and always on learning to exposure to senior stakeholders and industry experts, contributing to complex projects and constant support to drive your own development.

Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.

A career at Smart DCC means being part of something bigger, a dynamic organisation that’s not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.

How you will contribute to transforming the smart energy network and shaping the future

• Own the strategy, vision, roadmap and long-term goals for a Service Family, leading its lifecycle from concept through to retirement and ensuring alignment with Smart DCC’s wider business and development plans.
• Lead Lifecycle Management processes across Operations and wider DCC, collaborating with Technology, Commercial, Operations, Customer and Regulation teams to deliver effective end-to-end service outcomes.
• Act as a senior owner and champion for your service portfolio, driving governance, effective decision-making and continuous improvement while providing a point of escalation across commercial, operational, technical and customer functions.
• Take ownership of associated costs, budgets and financial risks, overseeing significant budgets and ensuring the anticipated benefits of the product or service are realised.
• Build strong relationships across DCC and with external stakeholders, using your leadership and influencing skills to navigate ambiguity, manage risk and drive collaborative, value-led outcomes.

What you need to bring:

• Significant senior-level experience in lifecycle management, product management and/or service ownership within Tier 1 telecommunications.
• Demonstrable experience delivering and managing complex products or services throughout their lifecycle, prioritising activity to achieve value-driven outcomes.
• Strong experience operating within technical and regulatory-led environments, with the ability to anticipate risks, solve complex problems and make effective decisions.
• A highly visible and impactful leadership style, with experience navigating ambiguity and change, motivating teams and suppliers, and driving collaboration across multiple functions.
• Excellent communication, stakeholder management and influencing skills, with the credibility to build trusted relationships and work effectively with senior and executive leadership.

While our mission is ambitious, we also prioritise balance offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We also offer a competitive 8 days per month hybrid work policy for most roles as well as competitive salaries with regular benchmarking, bonuses tied to personal and company performance. Our core benefits include pension, generous leave allowance, private healthcare and range of flexible benefits that you can tailor to you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact [e-mail]

Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference.

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