Senior Service Introduction & Transition Lead

National Highways; West of England; On-site; GBP 70,000 - 110,000; Full time

Job summary

National Highways is seeking a Senior Service Introduction Manager to lead the Service Introduction function within Digital Corporate & Shared Services. You will oversee Service Design, Transition, AiS and EOS to ensure services are operationally ready and resilient.

You will manage a team and collaborate with senior stakeholders to embed governance, drive improvements and deliver aligned outcomes across programmes and technology portfolios.

Qualifications

• Significant experience in Service Introduction, Service Transition, Service Design or Service Management leadership.
• Strong ITIL principles and service lifecycle management.
• Ability to manage risks, dependencies, resources and priorities across complex portfolios.
• Excellent communication and stakeholder management skills with senior stakeholders.
• ITIL 4 Managing Professional qualification or equivalent; SIAM/COBIT beneficial.

Responsibilities

• Lead, manage and develop a team of Service Introduction Managers and Leads.
• Oversee governance, assurance and quality controls for new and changed services.
• Provide leadership across Service Design, Service Transition, AiS and EOS.
• Manage risks and dependencies across a portfolio of programmes and service changes.
• Build relationships with senior stakeholders using data and continual improvement.

Skills

Leadership

Stakeholder management

ITIL knowledge

Communication

Education

ITIL Managing Professional qualification

Tools

ServiceNow

Governance tools

Job description

National Highways is seeking a Senior Service Introduction Manager to lead the Service Introduction function within Digital Corporate & Shared Services. You will oversee Service Design, Transition, AiS and EOS to ensure services are operationally ready and resilient.

You will manage a team and collaborate with senior stakeholders to embed governance, drive improvements and deliver aligned outcomes across programmes and technology portfolios.