Senior Service Introduction & Transition Lead

National Highways; Guildford; On-site; GBP 65,000 - 90,000; Full time

Job summary

National Highways is seeking a Senior Service Introduction Manager to lead the Service Introduction function within the Digital Services Directorate, guiding service design, transition and live service readiness across programmes and technology portfolios.

You will manage a team of Service Introduction Managers and Leads, ensuring governance and assurance, and driving continual improvements to deliver resilient, sustainable services for England’s transport network.

Qualifications

• Significant experience in Service Introduction, Service Transition, Service Design or Service Management leadership within a service delivery environment.
• Strong understanding of ITIL principles and service lifecycle management with proven operational readiness and transition governance.
• Ability to manage risks, dependencies, resources and priorities to deliver change in a controlled, business-focused manner.

Responsibilities

• Lead, manage and develop a team of Service Introduction Managers and Leads, promoting high performance and consistent application of Service Introduction processes.
• Oversee governance, assurance and quality controls to ensure new/changed services meet requirements and transition successfully into live service.
• Provide leadership across Service Design, Service Transition, AiS and EOS to ensure operational readiness and effective transition planning.
• Manage risks, dependencies, resources and priorities across a complex portfolio of programmes and service changes.
• Build strong relationships with senior stakeholders across Digital Services and the wider organisation using data, reporting and continual improvement.

Skills

Leadership

Stakeholder management

Communication

Service management

Governance

Risk & dependency management

Education

ITIL 4 Managing Professional

SIAM/COBIT certifications

Tools

ServiceNow

Job description

National Highways is seeking a Senior Service Introduction Manager to lead the Service Introduction function within the Digital Services Directorate, guiding service design, transition and live service readiness across programmes and technology portfolios.

You will manage a team of Service Introduction Managers and Leads, ensuring governance and assurance, and driving continual improvements to deliver resilient, sustainable services for England’s transport network.