Senior Service Introduction & Transition Lead

National Highways; Manchester; On-site; GBP 70,000 - 95,000; Full time

Job summary

National Highways is recruiting for a Senior Service Introduction Manager within the Digital Services Directorate to lead the Service Introduction team and ensure services are operationally ready, resilient and delivered on time.

You will manage a team of Service Introduction Managers and Leads, oversee governance and assurance, and build strong relationships with senior stakeholders while driving continual improvement across Service Design, Transition and AiS/EOS processes.

Qualifications

• Significant experience in Service Introduction, Service Transition, Service Design or Service Management leadership.
• Strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness and transition governance.
• Ability to manage risks, dependencies, resources and competing priorities in a complex portfolio.
• Excellent communication and stakeholder management skills to influence senior stakeholders.
• ITIL 4 Managing Professional qualification or equivalent; practical ServiceNow experience; SIAM/COBIT beneficial.

Responsibilities

• Lead, manage and develop a team of Service Introduction Managers and Leads, promoting high performance and consistent application of processes.
• Oversee governance, assurance and quality controls, ensuring services meet operational requirements and transition to live service.
• Provide leadership across Service Design, Service Transition, AiS and EOS to ensure operational readiness and transition planning.
• Manage risks, dependencies, resources and priorities across a complex programme portfolio.
• Build relationships with senior stakeholders using data and continual improvement to enhance service quality and customer outcomes.

Skills

Service Introduction Leadership

ITIL Knowledge

Stakeholder Management

Operational Readiness

Governance & Assurance

Education

ITIL 4 Managing Professional

Tools

ServiceNow

SIAM

COBIT

Job description

National Highways is recruiting for a Senior Service Introduction Manager within the Digital Services Directorate to lead the Service Introduction team and ensure services are operationally ready, resilient and delivered on time.

You will manage a team of Service Introduction Managers and Leads, oversee governance and assurance, and build strong relationships with senior stakeholders while driving continual improvement across Service Design, Transition and AiS/EOS processes.