Senior Service Engineer

TN United Kingdom; Stone; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Senior Service Engineer to join their Grid Automation Team in Stone. This hybrid role involves providing technical support, commissioning, and testing equipment while collaborating with customers to ensure satisfaction. You'll engage in problem-solving and develop strong relationships to secure future business. The position requires a solid understanding of SCADA, RTUs, and electrical engineering principles, along with exceptional interpersonal skills. Join a pioneering team dedicated to sustainable energy solutions at a pivotal moment in the industry.

Qualifications

• Knowledge of SCADA & RTUs is essential for this role.
• Customer-focused with fluent English communication skills.

Responsibilities

• Provide technical support to customers and colleagues.
• Work on an 'on call Rota' for out-of-hours emergency support.

Skills

SCADA

RTUs

Electrical Engineering

Communication Networks

Customer Service

Problem Solving

Education

HNC/HND in Electrical Engineering

Tools

IEC61850

National Safety Passport

GWO Certification

Job description

Seize this opportunity as a Senior Service Engineer within our Grid Automation Team in Stone, Staffordshire.

This is a hybrid role, providing technical advice to customers, plus commissioning, installing, and testing products/equipment including:

• Identifying and correcting complex problems associated with start-up
• Researching and recommending new product upgrades to meet customer needs
• Developing relationships with customers to secure future business
• Resolving implementation queries and training customers on purchased equipment
• Collaborating with the Power Grids Grid Automation Engineering Department on installation, commissioning, and fault resolution of SCADA, RTU, communication networks, and protection systems

If you are seeking your next challenge, we look forward to hearing from you!

About the Role

1. Work on an ‘on call Rota’ for out-of-hours emergency support
2. Maintain records of customer problems, maintenance, and solutions
3. Provide technical support to customers and colleagues
4. Assist Sales & Tendering with customer and site-specific knowledge
5. Support customer approval activities such as Type Registration and custom designs
6. Prepare technical & test specifications, reports, IEC61850 files, and design drawings
7. Ensure compliance with Quality, Safety, and Accountancy policies
8. Maintain customer spares and standby systems
9. Prepare method statements and risk assessments for onsite work
10. Work effectively both independently and as part of a team
11. Conform to the HAPG Electrical Safety Management System
12. Understand environmental risks related to the business
13. Be flexible to work away from home as required
14. Collaborate with the wider HAPG team and promote HAPG technologies and values
15. Engage with customers to meet or exceed service expectations
16. Respond promptly to customer requests
17. Apply logical engineering practices under pressure

Your Background

1. Knowledge of SCADA & RTUs
2. Basic understanding of power transmission and distribution protection solutions
3. Customer-focused with fluent English communication skills
4. Security clearance disclosures / Full UK/EU driving license
5. HNC/HND in Electrical Engineering
6. Knowledge of communication networks
7. Familiarity with IEC61850
8. Understanding of HAPG Power Grids Products Portfolio
9. Exceptional interpersonal skills
10. National Safety Passport / National Grid BESC and competent person
11. Valid GWO Certification

Join us at Hitachi, pioneers in sustainable energy solutions, at a critical time for our industry.