Senior Service Engineer

ZipRecruiter; Aberdeen City; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Service Engineer to lead the engineering team in a busy workshop environment. This role is crucial for maintaining the fleet and ensuring customer satisfaction. You will supervise a team, manage maintenance schedules, and ensure compliance with quality and safety standards. The company values innovation and safety, providing cutting-edge equipment and training solutions. If you have a background in the Powered Access industry and a passion for customer service, this is an exciting opportunity to make a significant impact.

Qualifications

• Supervisory experience in a busy workshop with engineers/technicians.
• Qualified in maintenance/engineering discipline.

Responsibilities

• Assist in the day-to-day running of the workshop.
• Produce monthly plant inspection reports and service schedules.
• Support depot engineers with technical help and advice.

Skills

Supervisory Experience

Mechanical Systems

Electrical Systems

Hydraulic Systems

Customer Service

Education

NVQ Level 3 or Equivalent

Job description

Job Description

Senior Service Engineer

We require an experienced and qualified Senior Service Engineer to join our team. Working alongside the Location Service Manager, you will be responsible for the engineering team and contributing to the smooth running of this busy workshop in order to maintain our fleet and meet customer expectations.

Responsibilities

1. Assisting the Location Service Manager in the smooth day-to-day running of this busy workshop.
2. Ensure 100% coverage for the servicing and maintenance of our modern hire fleet.
3. Carry out pre-delivery inspections (PDI) of each machine at depot or on site as required.
4. Produce monthly plant inspection reports and service schedules, and organise workload of engineers to ensure all work is completed in accordance with company policies.
5. Maintain the appearance of the fleet to corporate standards.
6. Offer guidance and support in response to customer breakdown calls.
7. Locate spares required, ensuring that CE rating, where applicable, is not compromised.
8. Follow the guidelines set out in the Quality and Health and Safety policy.
9. Maintain a basic stock control system for workshop spares.
10. Identify training and development needs of workshop personnel.
11. Support depot engineers with technical help and advice.

About you

1. Supervisory experience in a busy workshop, supervising engineers/technicians with the ability to set high standards.
2. Previous experience in Powered Access industry or other construction plant hire.
3. Qualified to NVQ level 3 or equivalent in a maintenance/engineering discipline.
4. The ability to prioritise and work well under pressure.
5. Experience in mechanical, electrical, and hydraulic systems is desired.
6. Good interpersonal skills and an understanding of the importance of excellent customer service.

Part of the Loxam Group, Nationwide Platforms is the UK's leading provider of Powered Access rental equipment, with the largest fleet, local depots across the country, and extensive experience partnering with companies across various sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms, and Media. We are committed to providing the right solutions to support every working at height need.

At Nationwide Platforms, safety is our priority. Our BlueSky Solutions and Training division offer the latest and safest working methods. We also partner with manufacturers to provide cutting-edge equipment, leading to a safer industry.

Our innovations include secondary guarding systems, Harness ON?, a range of Material Handling Attachments (MHAs), and the SkySentry? control and monitoring system.

We support an inclusive and diverse workforce and are committed to equal opportunities. We recognize that our people are our greatest asset.