Senior Service Designer — Transform Customer Journeys (Hybrid)

Lloyds Banking Group; Manchester; Hybrid; GBP 61.000 - 68.000; Vollzeit

Benefits dieser Stelle

Pension up to 15%

Annual bonus

Share schemes

Discount shopping

30 days holiday

Wellbeing initiatives

Parental leave

Zusammenfassung

Lloyds Bank plc in Manchester is seeking a Senior Service Designer on a 12 Month FTC to shape end-to-end customer experiences within our Transport design team. You’ll collaborate with product owners, engineers and researchers to uncover priorities and define scope for new and enhanced services.

You’ll apply systems thinking, bring strong storytelling and communication skills, and help evolve our design practice across agile teams while advocating for user-centred outcomes and accessible content.

Qualifikationen

• At least 5 years' experience as a service designer.
• Strong systems thinking to connect products, processes, people and platforms.
• Excellent communication and storytelling to influence stakeholders.

Aufgaben

• Collaborate with product owners, engineers and researchers to uncover priorities and define scope for services.
• Create engaging, readable and accessible content for digital experiences.
• Work within agile teams to evolve design practices and share knowledge with others.

Kenntnisse

Service design

Systems thinking

Stakeholder management

Communication

Collaboration

Jobbeschreibung

Lloyds Bank plc in Manchester is seeking a Senior Service Designer on a 12 Month FTC to shape end-to-end customer experiences within our Transport design team. You’ll collaborate with product owners, engineers and researchers to uncover priorities and define scope for new and enhanced services.

You’ll apply systems thinking, bring strong storytelling and communication skills, and help evolve our design practice across agile teams while advocating for user-centred outcomes and accessible content.