Senior Service Designer & Design Thinking Leader

Lloyds Banking Group; City of Westminster; Hybride; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Up to 15% pension contribution

Annual performance-related bonus

Share schemes including free shares

Discounted shopping options

Résumé du poste

Lloyds Banking Group is seeking a Lead Service Designer to drive seamless digital experiences and advance service design across the organisation. You will lead a multidisciplinary team of designers, researchers and strategists, shaping needs, journeys, blueprints and storytelling while mentoring colleagues and advocating for design thinking with product teams.

You will facilitate workshops, help uncover priorities in agile settings, and communicate outcomes to senior stakeholders while ensuring

Responsabilités

• Leading others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Taking ownership for your own and others' development and help them to succeed through coaching and mentoring.
• Collaborating closely with other designers, product owners, and engineers.
• Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
• Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Facilitating workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
• Researching and documenting current - state services and experiences and communicate future -state services.

Description du poste

Lloyds Banking Group is seeking a Lead Service Designer to drive seamless digital experiences and advance service design across the organisation. You will lead a multidisciplinary team of designers, researchers and strategists, shaping needs, journeys, blueprints and storytelling while mentoring colleagues and advocating for design thinking with product teams.

You will facilitate workshops, help uncover priorities in agile settings, and communicate outcomes to senior stakeholders while ensuring