Service Designer (12 Month FTC)

Lloyds Banking Group; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group’s Embedded Finance design team is seeking an experienced Service Designer to craft seamless digital experiences for customers and advance the practice across the Group.

You’ll work in agile teams, shape pivotal initiatives, attend workshops, and collaborate with designers, product owners and engineers to bring end-to-end services from onboarding to ongoing engagement. The role offers opportunities to influence strategy and share knowledge within an inclusive workplace.

Qualifications

• Minimum 5 years of experience as a service designer.
• Highly motivated, proactive, and driven with the ability to foster an environment that encourages innovation and continuous improvement.
• Strong relationship building and communication skills with senior audiences.

Responsibilities

• Work in agile teams to uncover priorities, visualise outcomes, and define scope.
• Shape initiatives using insights from colleagues, customers and markets.
• Attend workshops to understand business context, needs and risks, and inform key decisions.
• Communicate with colleagues to manage expectations and incorporate perspectives when defining solutions.
• Support the research and document current and future state services.
• Make design decisions with the user perspective at the forefront and challenge constraints.
• Collaborate closely with designers, journey managers, product owners and engineers.
• Share knowledge and embed design principles across product, service and customer journeys.

Skills

Service design

Relationship building

Communication

Research & design thinking

Job description

We're looking for an experienced Service Designer to join our Embedded Finance design team We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences. What you'll be doing

• Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services.
• Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions.
• Support the research and document current and future state services.
• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Collaborate closely with other designers, customer journey managers, product owners, and engineers.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

• A minimum 5 years experience as a service designer.
• We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
• Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
• Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
• Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem
• Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies