Service Designer (SC Cleared) - Consultant - Digital Factory

Capgemini Invent; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Service Designer to join their Digital Factory community. This role focuses on user-centered design, critical thinking, and building innovative digital services. You will champion inclusive design principles while working with major clients across various sectors. With opportunities for growth and development, you will play a key role in maximizing service design value and influencing stakeholders. Join a collaborative environment that values diversity and inclusion, offering flexible working arrangements and extensive training to enhance your career.

Benefits

Flexible Working Arrangements

Extensive Training and Certifications

Collaborative Environment

Commitment to Diversity and Inclusion

Qualifications

• Experience in service design and user-centered design.
• Ability to produce service design artifacts like user journeys and personas.
• Strong visualization and storytelling skills.

Responsibilities

• Maximize value from service design from inception to application.
• Support end-to-end service design processes, from ideation to testing.
• Champion user-centricity using various tools and methods.

Skills

Service Design

User-Centered Design

Stakeholder Management

Agile Methodologies

Visualization Skills

Facilitating Workshops

GDS Standards

Job description

Join to apply for the Service Designer (SC Cleared) - Consultant - Digital Factory role at Capgemini Invent

About Capgemini Invent

At Capgemini Invent, we believe difference drives change. As transformation consultants, we blend strategic, creative, and scientific capabilities, collaborating with clients to deliver innovative solutions. Join us to drive transformation tailored to current and future challenges, informed by science and data, enhanced by creativity and technology.

Your Role

As a Service Designer, you'll be part of our Digital Factory community, passionate about user-centered design, critical thinking, and building digital services and products. You'll champion inclusive design, ensuring accessibility and advocating for principles throughout project lifecycles. Working with major clients across sectors, you'll have opportunities for growth and development.

Key Responsibilities

1. Maximize value from service design from inception to application.
2. Support end-to-end service design processes, from ideation to testing.
3. Champion user-centricity using various tools and methods.
4. Work on innovative ideas alongside solution teams.
5. Identify and lead improvements using current and emerging trends, influencing various stakeholders.

Additional Opportunities

Contribute to business development, internal initiatives, and learning & development activities, including proposals, campaigns, whitepapers, training, and certifications.

Candidate Profile

• Experience in service design, working independently.
• Knowledge of GDS standards and applying design principles.
• Ability to produce service design artefacts like user journeys, personas, blueprints.
• Awareness of accessibility barriers for diverse users.
• Experience facilitating workshops and design sprints.
• Strong visualization and storytelling skills.
• Experience working in agile, cross-functional teams.
• Excellent stakeholder management and prioritization skills.
• Eligible for SC (Security Check) clearance.

What We Offer

Recognition as a top UK workplace, exposure to high-profile projects, extensive training and certifications, a collaborative environment, and a commitment to diversity and inclusion. Flexible working arrangements and a focus on wellbeing are integral to our culture.

Additional Information

Base locations include London, Manchester, or Glasgow, with flexibility for assignment locations. A competitive benefits package and the requirement to prove right to work in the UK are provided.

About Capgemini

We are a global leader in consulting, technology, and digital transformation, with over 340,000 employees worldwide, committed to responsible and ethical practices, and leveraging AI, cloud, and data to create impact.