Senior Public Sector Service Designer (GDS & UX)

IBM; Abbots Worthy; Híbrido; GBP 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Private medical insurance

Descripción de la vacante

IBM FutureNow is seeking an experienced Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You will work across multidisciplinary teams to understand user needs, policy intent and operational realities, translating these into end-to-end services that meet GOV.UK standards.

You will mentor teams, apply GDS principles, facilitate workshops with senior stakeholders, and help move from product-level thinking to the whole service

Formación

• Experience designing public sector services using user-centred methods.
• Strong ability to translate policy intent into end-to-end services.
• Proven delivery across Discovery to Live with agile teams.

Responsabilidades

• Lead end-to-end service design across Discovery, Alpha, Beta and Live.
• Design complex, user-centred services using research, data and evidence.
• Create journeys, blueprints and service maps to improve services.
• Apply GDS principles and GOV.UK Service Standard.
• Ensure services are accessible, inclusive, secure and effective.
• Facilitate workshops and influence senior stakeholders.
• Collaborate across multidisciplinary Agile teams.
• Mentor designers and promote service design best practice.

Conocimientos

Service design

Stakeholder management

Agile delivery

GDS standards

Herramientas

GOV.UK Design System

GOV.UK Service Standard

Descripción del empleo

IBM FutureNow is seeking an experienced Senior Service Designer to lead the design and continuous improvement of complex, user-centred public sector services. You will work across multidisciplinary teams to understand user needs, policy intent and operational realities, translating these into end-to-end services that meet GOV.UK standards.

You will mentor teams, apply GDS principles, facilitate workshops with senior stakeholders, and help move from product-level thinking to the whole service