Senior Service Designer: Citizen-Centric Digital Services

Network IT

Hayes End

On-site

GBP 112,000 - 147,000

Full time

3 days ago

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Job summary

Network IT is seeking a Senior Service Designer for a six-month contract, with three days per week onsite in London and potential work across Manchester, Leeds, Sheffield or Birmingham. The role carries a day rate of £700 inside IR35, and you will lead service design for complex, user-centred digital services that meet user needs, business objectives and government standards.

The post holder will drive end-to-end service design across multidisciplinary teams, identify opportunities for

Qualifications

Proven ability to conduct user research and translate findings into service improvements.
Experience mapping user journeys and service blueprints.
Prototyping and testing concepts with stakeholders and users.
Facilitation of workshops and collaborative sessions with cross-functional teams.

Responsibilities

Lead the design and improvement of complex, end-to-end services across multiple channels.
Map journeys and service blueprints using research and data to identify pain points and opportunities.
Turn user, policy and operational needs into practical service improvements.
Facilitate workshops and align stakeholders across digital, policy, programme and operational teams.
Collaborate with multidisciplinary agile teams throughout discovery, alpha, beta and live.
Create clear design artefacts and recommendations to support senior decision-making.
Support service assessments and champion government service standards.