Senior Service Designer

3Search; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible/hybrid working

Regional travel (expenses covered)

Job summary

3Search in the United Kingdom seeks a Senior Service Designer to drive end-to-end service design across patient pathways, blending strategic consultancy with hands-on design in healthtech environments.

You will work closely with NHS organisations and healthcare providers, lead workshops, map journeys, and embed user-centred thinking while spending time on-site with partners to translate insights into tangible service improvements.

Qualifications

• Experience delivering service design within healthtech or large-scale healthcare environments.
• Experience working with NHS organisations, trusts or public healthcare providers is desirable.
• Ability to lead complex programmes from discovery through to implementation.
• Comfortable in stakeholder-heavy environments, able to facilitate workshops and build trust across frontline teams to executives.
• Demonstrates systems-thinking, mapping and redesigning journeys, structures and processes across people, process and technology.
• Willing to embed in real-world environments and work on-site with healthcare partners to drive change.

Responsibilities

• Lead end-to-end service design initiatives across patient pathways.
• Balance strategic thinking with practical delivery from discovery to implementation.
• Facilitate workshops and collaborate with frontline teams, operational stakeholders and leadership.
• Embed user-centred thinking throughout product and service development lifecycles.
• On-site work with healthcare partners to observe services in context and translate insights into improvements.

Skills

Service design

Facilitation

Workshop facilitation

Multidisciplinary teamwork

User-centered design

AI-assisted research

Job description

An exciting opportunity to join a fast-growing organisation at the forefront of healthcare technology and service transformation. Working across complex patient pathways and large-scale operational challenges, you’ll lead end-to-end service design initiatives that improve experiences for patients, clinicians and healthcare teams alike.

This role combines strategic consultancy, hands‑on design practice and close collaboration with healthcare providers, making it ideal for someone who thrives in complex environments and is passionate about shaping the future of healthcare services through technology and human‑centred design.

What they need

• Someone with proven experience delivering service design within healthtech, digital health or large‑scale healthcare environments, bringing a strong understanding of the operational realities, governance and stakeholder complexity that exist across healthcare systems. Experience working directly with NHS organisations, trusts or public healthcare providers is highly desirable.
• A service designer who can lead complex programmes from discovery through to implementation, balancing strategic thinking with practical delivery and demonstrating a track record of translating ambiguous challenges into tangible service improvements across people, process and technology.
• Someone who is comfortable operating in highly collaborative, stakeholder‑heavy environments, able to facilitate workshops, navigate competing priorities and build trust with everyone from frontline teams and operational stakeholders through to senior leadership and executive teams.
• A designer with genuine systems‑thinking capability, who understands that successful services extend far beyond digital touchpoints and can confidently map, redesign and optimise interconnected journeys, organisational structures and operational processes.
• Someone excited by embedding themselves in real‑world environments, who enjoys spending time on‑site with healthcare partners, observing services in context and working directly alongside end users to drive meaningful change.

What you're great at

• Demonstrable expertise in service design methodologies, including service blueprints, ecosystem mapping, journey mapping, experience mapping, operating models and designing both current‑state and future‑state services.
• Strong facilitation and co‑design skills, with experience running workshops, stakeholder interviews, alignment sessions and collaborative design activities across multidisciplinary teams.
• A portfolio showcasing end‑to‑end service design across complex, multi‑stakeholder environments, with evidence of discovery, prototyping, testing, implementation and measurable outcomes.
• Working closely with product managers, researchers, engineers and designers to embed user‑centred thinking throughout the product and service development lifecycle.
• Confident use of AI‑enabled tools to support research synthesis, service modelling and rapid prototyping, alongside an appreciation for the opportunities and challenges of introducing AI into regulated and high‑stakes environments.

What you'll get

• Flexible/hybrid working with regional travel (all expenses covered).