Senior Service Designer

Version 1; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

Career progression

Flexible/remote

Pension 5% match

Private healthcare

Life assurance

Financial advice

Employee discount

Gym discounts

Bike to Work

Mindfulness

EAP

Excellence Awards

Diversity & belonging

Job summary

Version 1 is seeking a Senior Service Designer to help shape end-to-end services centred on real user needs. You will work across the full service lifecycle, from discovery through to live, mapping current and future states and guiding evidence-based decisions.

You will collaborate with content designers, interaction designers, product managers, researchers and tech leads to shape service visions and facilitate workshops that align delivery with policy and operational realities.

Qualifications

• Experience delivering services to public or similar sectors.
• Ability to simplify complexity and make services usable and scalable.
• Ability to lead workshops and navigate diverse stakeholders.
• Design for accessibility across channels and touchpoints.
• Define the service vision and align teams around it.
• Communicate value to varied audiences and stakeholders.
• Build a strong evidence base to justify design decisions.

Responsibilities

• Lead end-to-end service design across full lifecycle.
• Map current and future states, align delivery with policy/operations.
• Collaborate with cross-functional teams including content, product, researchers and tech.
• Facilitate workshops and define structures, processes and journeys.

Skills

GOV.UK Service Standard

Systems thinking

Workshop facilitation

Accessibility

Stakeholder management

Agile teams

Communication skills

Evidence-based design

Service blueprinting

Co-design techniques

Tools

Miro

Lucid

Figma

Job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Job Description

We're looking for a strategic, systems-minded Senior Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.

Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

Education

You will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include developing new services to:

• Enable people in prison to receive better and more tailored education and training
• Help local authorities carry out skills assessments on social workers
• Share sensitive information about children between multiple agencies
• Reducing administrative burden of schools and teachers
• Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards
• Ensuring the Teaching Regulation Agency handles teacher data safely and accurately

Qualifications

We’re particularly interested in people who:

• Have experience working to the GOV.UK Service Standard or within the public sector
• Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users
• Are comfortable working in ambiguity and helping teams find direction
• Can plan and lead workshops and navigate, manage and influence diverse stakeholders
• Understand and design for accessibility and inclusion across channels and touchpoints
• Can define the service vision and unite a team around it
• Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it
• Have excellent communication skills, able to adapt information to different audiences and mediums
• Can build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged
• Can interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact
• Think beyond the immediate problem to design services that are sustainable, strategic and future-proof
• Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences
• Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escape issues constructively
• Work with clients, not just for them—co‑creating solutions as one team, and building trusted, respectful partnerships
• Have experience working in agile, multidisciplinary teams
• Are confident with tools like Miro and Lucid with basic level of Figma
• Understand and can effectively use design‑thinking, systems thinking and co‑design techniques to help guide teams and make decisions

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [e-mail] at Version 1. We will consider all requests carefully, respectfully and confidentially.