Senior Client Relationship Manager

QA Ltd; Greater London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

27 days annual leave

Private medical insurance

Employee assistance programme

Cycle to work scheme

Job summary

QA Ltd in Greater London is seeking a Senior Account Manager to drive revenue growth within established customer accounts and expand our product footprint. You will lead client conversations, tailor solutions, and collaborate with cross-functional teams to deliver high-quality outcomes.

The role requires strong consultative selling, stakeholder management, and a proven track record in B2B services sales. A proactive, customer-centric mindset and readiness for DBS/related checks are essential.

Qualifications

• Understanding of consultative sales techniques.
• Full understanding of how to deliver great customer service.
• Track record of achieving sales targets across a range of products (B2B).
• Experience selling services and solutions.
• Proficient with IT systems, e.g. CRM platforms.

Responsibilities

• Lead engagement with establish customers to grow revenue streams against targets.
• Manage relationships with existing key stakeholders to grow QA share of wallet.
• Prospect existing customers for new stakeholders to grow product footprint and revenue streams.
• Lead client meetings to understand their business and deliver impactful solutions.
• Drive commercial conversations, prepare quotes and proposals for client sign-off.
• Utilise market data to prioritise sales pipeline and maximise performance.
• Use CRM to capture data and build progressive account plans.
• Deliver high levels of customer service and nurture long-term relationships.
• Review customer satisfaction via service reviews and implement improvements.
• Develop in-depth product knowledge to position offerings effectively.
• Design high-level creative solutions, possibly leading a bid team.

Skills

Consultative sales

Sales cycle mastery

Customer service excellence

Coaching & mentoring

B2B sales experience

Selling services & solutions

CRM familiarity

Entrepreneurial mindset

DBS/BPSS clearance willingness

Stakeholder management

Tools

CRM software

Job description

• You will lead engagement’s with establish Customers to grow revenue streams against targets. As a Senior Account Manager, you will also be required to perform the role to the highest standard, acting as a positive role model within your team.
• Manage relationships with existing key stakeholders to grow the QA share of wallet.
• Prospect existing customers for new stakeholders to grow our product footprint and increase revenue streams.
• Lead client meetings to understand their business in order to deliver impactful solutions.
• Drive broader commercial discussions, prepare quotes and proposals to deliver high-quality written material for client sign off.
• Utilise market data and analyse/interpret all relevant sales management information to strategically prioritise your sales pipeline and time in order to maximise financial performance.
• Utilise the CRM to capture data and build client knowledge. Build and own robust and progressive account plans for each customer with a view to increasing diversity in engagement and revenue streams.
• Deliver high levels of customer service that build on existing long-term commercial relationships.
• Review customer satisfaction via service reviews and action positive change.
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space.
• Design high-level creative solutions to meet customer needs. This may involve leading a small bid team with Subject Matter Experts to create a compelling solution.

What We’re Looking For

• Understanding of consultative sales techniques
• Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings
• Full understanding of how to deliver great customer service.
• Understanding of how to effectively coach and mentor team members
• Track record of achieving sales targets through a wide range of productsB2B sales experience
• Experience of selling services and solutions
• Proficient in using IT systems e.g. Client Relationships Management systems
• Customer centric with an entrepreneurial attitude
• Strong personal values that align with QA’s
• Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required for the role

About Us

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme

  Personal growth

  Learning and opportunity is at the core of what we do - and that applies to you too!

  You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

  Our people

  We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

  As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

  A little about QA

  At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

  Our Mission

  We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

  You can find out more about us at https://www.qa.com/about/careers/