Senior Service Delivery Manager

JR United Kingdom; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Service Delivery Manager to lead and enhance service delivery in a hybrid role. This position offers the opportunity to take ownership of service processes, driving operational excellence and continuous improvement in a collaborative environment. If you have a strong background in service delivery, excellent communication skills, and a passion for enhancing IT services, this role is perfect for you. Join a customer-first team where your contributions will be valued and impactful.

Qualifications

• Strong experience in service delivery in MSP or enterprise settings.
• Great communicator with stakeholder management skills.

Responsibilities

• Leading daily service delivery across multiple accounts.
• Building and refining IT service processes and frameworks.

Skills

Service Delivery Management

Stakeholder Management

ITIL Knowledge

Process Design

Continuous Improvement

Job description

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Ready to take ownership of service delivery and build something better?

London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence

We’re hiring a contract Service Delivery Manager to join a fast-paced MSP environment —

someone who doesn’t just manage services, but actively improves them.

This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery.

What you’ll be doing:

• Leading daily service delivery across multiple accounts
• Building and refining IT service processes and frameworks
• Managing SLAs, KPIs, and ensuring high service standards
• Acting as the go-to between tech teams and business stakeholders
• Championing continuous improvement and service excellence

What we’re looking for:

• Strong experience in service delivery (MSP or enterprise background)
• Great communicator and confident stakeholder manager
• Comfortable designing and implementing operational processes
• ITIL knowledge (certified is a bonus)
• Structured, hands-on, and delivery-focused

You’ll join a collaborative, customer-first team where your impact is immediate and valued.

Interested? Message me directly or apply via Linkedin, Interviews this week!