Delivery Director

Ogilvy UK; London; On-site; GBP 150,000 - 200,000; Full time

Job description

Department: PR and Influence
Location: London (Sea Containers)
Contract type: Fixed-Term (12 months)
Full Time/Part time: Full Time

About Ogilvy

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

About the Role

We are looking for a Delivery Director to oversee project management and operations across a significant influencer and social marketing account.

Given the scale and scope of the business, solid skills and experience in project management fundamentals are a must (budgeting, planning, developing statements of work etc.) and managing operational success within an agency environment, including managing forecasting and resourcing. However, we are also after an individual with an appreciation and understanding of social media and influencer marketing, from the creative process, strategy, data through to the production - as well as the people skills to foster a collaborative and efficient team culture.

Your leadership will also extend to mentoring junior team members, fostering their growth, and enhancing the overall capabilities of our teams. With strong communication skills, you'll be a reliable collaborator, working in harmony with account managers, creatives, and stakeholders to ensure a unified approach that consistently exceeds client expectations. Your dedication to detail will play a pivotal role in maintaining the high standards our agency is known for, ensuring that every project deliverable is of exceptional quality.

What You’ll Do

• Oversee project delivery and operations across a large client team, supporting team with all commercial and resource management
• Support client teams to analyse and identify better ways of working, ensure processes are being followed and identify operational improvements
• Excellent at managing expectations and resolving project-related issues
• Work in collaboration with Account Leads on project set up, statements of work, staff plans and budgets
• Proactively identifying and solving issues and mitigating risk
• Working in partnership with the commercial accountant to achieve commercial targets - attend commercial meetings with client teams to ensure revenue forecasts, cap plans and resource needs are accurate
• Preparing and reviewing scopes of work and proposal development for consistency and accuracy
• Take an active role in project delivery and be responsible for delivering projects on time, within budget and to quality
• Monitor project costs and timeframes against budgets and milestones, proactively managing exceptions to ensure delivery to plan and budget
• Work with team to identify project risks and issues, ensuring effective mitigation and risk strategies are implemented
• Monitor budgets and work with the business to avoid overburns - Running weekly burn reports, providing analysis and support with servicing levels
• Resource Management to plan proactively including resource trackers and capacity plans across departments
• Provide regular training for the team on operational and finance processes
• Support team with financial administration such as raising POs, vendor creation and job number creation and working with Finance on issues relating to invoices / payments / budgets / vendors

What You'll Need

• Proven expertise in project management and operations
• Demonstrate a proven experience of managing teams and delivering across a wide range of multi-channels, including influencer marketing and social asset production
• Requires proven experience of working on a fast-paced account
• Financial acumen for managing budgets, financial status and resource allocation
• Strong organisation skills; responsive to colleagues for overall efficiency and effectiveness
• Ability to build strong relationships with peers, external clients, and suppliers, and can achieve results under challenging circumstances
• Ability to make sound commercial and financial decisions, quickly understand problems, propose solutions, and manage client situations
• Ability to stay calm under pressure and to have a focused and positive approach, and be self-motivated, self-driven and comfortable working independently if required
• Strong client service ethos, with a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity
• Possess good business acumen and sound judgment. Must be able to be collaborative, supportive and adopt a team-based approach. Will be eager to provide insight and receive feedback
• An accomplished communicator who gains confidence of the business whilst being experienced at operating at all levels.
• Negotiates well, actively listens and makes compelling arguments. Can build strong relationships both with clients, peers, and business counterparts

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

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