Senior Service Delivery & Client Success Lead

Version 1; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Quarterly profit share

Career progression & mentorship

Flexible/remote working

Pension with 5% matched

Private healthcare

Life assurance

Wellbeing programs

Gym discounts

Holiday entitlement 24 days + holidays

Educational assistance (AWS/Microsoft/

Awards & recognition

Job summary

Version 1 is an award-winning employer in the UK market, dedicated to delivering technology and transformations that drive customer success. As a Service Delivery Manager in the SRG Governance Service Delivery department, you will manage client relationships, coordinate with the delivery team and technical consultants, ensure successful service delivery, and drive improvement and revenue opportunities.

You will oversee reporting, reviews, and financial management while maintaining ISO20000

Qualifications

• 8+ years in Service Delivery Management.
• Fluent English.
• Strong verbal and written communication.
• Proven customer service and relationship management experience.
• Analytical abilities.
• Track record of driving revenue opportunities.
• Ability to work in a process-driven environment.
• Experience in monthly forecasting of financials.
• Self-starter with the ability to drive assignments and escalations.
• Team player with a customer-centric ethos.
• ITIL v4 certified with strong Service Design/Operations/Transition skills.

Responsibilities

• Service Reporting: Produce both customer and internal service reporting.
• Service Reviews: Conduct regular reviews with customers.
• Customer Management: Handle escalations, issues, problems, and requirements.
• Financial Management: Oversee invoicing and financial aspects of assigned accounts.
• Forecasting: Perform monthly forecasting of project costs and revenue.
• Compliance: Ensure ISO20000 compliance and best practices.
• Service Improvement: Identify and implement continual service improvement initiatives.
• Risk Management: Manage business risk and ensure business continuity.
• Customer Satisfaction: Achieve targets and drive improvement initiatives.
• Business Development: Explore and drive opportunities for new or additional work within existing customers.

Skills

Service Delivery Mgmt experience

English fluency

Strong communication

Customer relationship mgmt

Analytical skills

Revenue generation

Process orientation

Forecasting

Initiative

Teamwork

ITIL v4 certified

Job description

Version 1 is an award-winning employer in the UK market, dedicated to delivering technology and transformations that drive customer success. As a Service Delivery Manager in the SRG Governance Service Delivery department, you will manage client relationships, coordinate with the delivery team and technical consultants, ensure successful service delivery, and drive improvement and revenue opportunities.

You will oversee reporting, reviews, and financial management while maintaining ISO20000