Senior Service Coordinator - Triage

The Methodist Church in Britain; Sheffield; On-site; GBP 25,000 - 40,000; Full time

Job summary

The Methodist Church in Britain is seeking a senior coordination lead for the PCS Group Triage Team to support patients in accessing the right care. You will oversee daily workflows, staffing, rotas across sites and track service performance to spot issues early.

You will deputise for the Support Manager and line manage staff as needed. Flexibility to work across PCS sites and familiarity with systems such as SystemOne are essential, with a focus on delivering improvements and ensuring smooth

Qualifications

• Experience working in a busy administrative or supervisory environment.
• Experience providing day-to-day leadership and direction, including coordinating staff, workloads, rotas or service delivery.
• Experience analysing information, identifying areas for action and implementing improvements to services, processes or ways of working.

Responsibilities

• Provide day-to-day operational leadership for the PCS Group Triage Team, supporting patients to access appropriate care
• Coordinate daily triage hub operations, reviewing, prioritising and redistributing workloads and resolving issues promptly
• Manage clinical and non-clinical rotas, identify staffing gaps and deploy staff across sites, working flexibly across PCS sites when required
• Work on the reception or triage floor when needed, giving visible leadership in complex situations
• Support use of triage and patient administration systems and care navigation processes
• Monitor activity, workflows, productivity and KPIs, and support audits, service reviews and action plans
• Identify and implement service improvements, standardising processes across sites with the Support Manager and Operations Manager
• Guide and support staff, identify training needs and promote teamwork and consistent ways of working
• Build relationships with clinicians, managers, GP practices and external partners, and communicate sensitive information
• Liaise with IT support and system providers to resolve operational or technical issues
• Deputise for the Support Manager and line manage identified staff where appropriate
• Support meetings and worklists, and provide administrative support where required

Job description

This senior coordination post sits within the PCS Group Triage Team, supporting the triage hub that helps patients reach the right care. The job centres on daily workflows, staffing and rotas across sites, and tracking service performance so that problems are caught early. Duties include deputising for the Support Manager and line managing identified staff, with flexible working across PCS sites expected. Fit depends on supervisory experience in a busy administrative setting and familiarity with systems such as SystemOne.

What the job involves

• Provide day-to-day operational leadership for the PCS Group Triage Team, supporting patients to access appropriate care
• Coordinate daily triage hub operations, reviewing, prioritising and redistributing workloads and resolving issues promptly
• Manage clinical and non-clinical rotas, identify staffing gaps and deploy staff across sites, working flexibly across PCS sites when required
• Work on the reception or triage floor when needed, giving visible leadership in complex situations
• Support use of triage and patient administration systems and care navigation processes
• Monitor activity, workflows, productivity and KPIs, and support audits, service reviews and action plans
• Identify and implement service improvements, standardising processes across sites with the Support Manager and Operations Manager
• Guide and support staff, identify training needs and promote teamwork and consistent ways of working
• Build relationships with clinicians, managers, GP practices and external partners, and communicate sensitive information
• Liaise with IT support and system providers to resolve operational or technical issues
• Deputise for the Support Manager and line manage identified staff where appropriate
• Support meetings and worklists, and provide administrative support where required

Experience

• Working in a busy administrative or supervisory environment
• Providing day-to-day leadership and direction, including coordinating staff, workloads, rotas or service delivery
• Analysing information, identifying areas for action and implementing improvements to services, processes or ways of working

Skills & knowledge

• Managing competing priorities, working autonomously, using initiative and resolving operational problems
• Strong verbal and written communication
• Building effective working relationships across teams and stakeholders
• Confident using Microsoft Office and administrative IT systems such as SystemOne
• Understanding of confidentiality, information governance and data protection