Senior Service Assurance Lead | Hybrid & Stakeholder-Driven

United Utilities; Warrington; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

26 days annual leave

Pension up to 14%

Bonus up to 7.5%

Company-funded healthcare

Flexible/hybrid working

Life assurance

Additional benefits

Job summary

United Utilities is seeking an experienced Senior Service Assurance Analyst to ensure new and enhanced technology services are designed, tested, governed and transitioned into live operation.

You will lead service assurance activities across technology projects and operational changes, manage risks and service reviews, and collaborate with internal teams and suppliers to deliver reliable outcomes.

The role is hybrid in Warrington with a salary of £52,803 per year, 37 hours per week.

Qualifications

• Significant experience within Service Assurance, Service Design or Service Transition environments.
• Strong stakeholder management and relationship-building skills with the ability to influence at all levels.
• Experience working with multiple third-party suppliers and managing service delivery dependencies.
• Good understanding of technology infrastructure, networks, telecommunications and digital services.
• Strong knowledge of service management best practice frameworks such as ITIL.
• Experience supporting projects through testing, release and deployment activities.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to translate technical concepts into clear business-focused communication.
• Excellent verbal and written communication skills, including report writing and presentations.

Responsibilities

• Leading service assurance activities across technology projects and operational changes.
• Ensuring new and changed services meet operational acceptance criteria and agreed service levels before implementation.
• Providing governance throughout the service lifecycle, including service design, testing, transition and operational readiness.
• Managing risks, issues and service reviews, ensuring stakeholders are informed and engaged throughout change delivery.
• Collaborating with internal teams, project managers and third-party suppliers to deliver successful outcomes.
• Driving continual service improvement and identifying opportunities to enhance service quality and performance.
• Producing clear documentation, reports and service-related processes to support operational excellence.

Job description

United Utilities is seeking an experienced Senior Service Assurance Analyst to ensure new and enhanced technology services are designed, tested, governed and transitioned into live operation.

You will lead service assurance activities across technology projects and operational changes, manage risks and service reviews, and collaborate with internal teams and suppliers to deliver reliable outcomes.

The role is hybrid in Warrington with a salary of £52,803 per year, 37 hours per week.