Senior Service Assurance Analyst

United Utilities; Warrington; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

26 days annual leave

Pension up to 14%

Bonus up to 7.5%

Company-funded healthcare

Flexible/hybrid working

Life assurance

Additional benefits

Job summary

United Utilities is seeking an experienced Senior Service Assurance Analyst to ensure new and enhanced technology services are designed, tested, governed and transitioned into live operation.

You will lead service assurance activities across technology projects and operational changes, manage risks and service reviews, and collaborate with internal teams and suppliers to deliver reliable outcomes.

The role is hybrid in Warrington with a salary of £52,803 per year, 37 hours per week.

Qualifications

• Significant experience within Service Assurance, Service Design or Service Transition environments.
• Strong stakeholder management and relationship-building skills with the ability to influence at all levels.
• Experience working with multiple third-party suppliers and managing service delivery dependencies.
• Good understanding of technology infrastructure, networks, telecommunications and digital services.
• Strong knowledge of service management best practice frameworks such as ITIL.
• Experience supporting projects through testing, release and deployment activities.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to translate technical concepts into clear business-focused communication.
• Excellent verbal and written communication skills, including report writing and presentations.

Responsibilities

• Leading service assurance activities across technology projects and operational changes.
• Ensuring new and changed services meet operational acceptance criteria and agreed service levels before implementation.
• Providing governance throughout the service lifecycle, including service design, testing, transition and operational readiness.
• Managing risks, issues and service reviews, ensuring stakeholders are informed and engaged throughout change delivery.
• Collaborating with internal teams, project managers and third-party suppliers to deliver successful outcomes.
• Driving continual service improvement and identifying opportunities to enhance service quality and performance.
• Producing clear documentation, reports and service-related processes to support operational excellence.

Job description

Salary: £52,803
Location: Lingley Mere, Warrington (Hybrid working, 3 days per week onsite)
Hours: Full Time, 37 hours per week

At United Utilities, we're investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation.

This is an excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments.

What you'll be doing

• Leading service assurance activities across technology projects and operational changes.
• Ensuring new and changed services meet operational acceptance criteria and agreed service levels before implementation.
• Providing governance throughout the service lifecycle, including service design, testing, transition and operational readiness.
• Managing risks, issues and service reviews, ensuring stakeholders are informed and engaged throughout change delivery.
• Collaborating with internal teams, project managers and third-party suppliers to deliver successful outcomes.
• Driving continual service improvement and identifying opportunities to enhance service quality and performance.
• Producing clear documentation, reports and service-related processes to support operational excellence.

What we're looking for

• Significant experience within Service Assurance, Service Design or Service Transition environments.
• Strong stakeholder management and relationship-building skills with the ability to influence at all levels.
• Experience working with multiple third-party suppliers and managing service delivery dependencies.
• Good understanding of technology infrastructure, networks, telecommunications and digital services.
• Strong knowledge of service management best practice frameworks such as ITIL.
• Experience supporting projects through testing, release and deployment activities.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to translate technical concepts into clear business-focused communication.
• Excellent verbal and written communication skills, including report writing and presentations.

Why Join us

You'll join a collaborative technology team where you'll have the opportunity to influence service quality, support business-critical change, and help ensure the successful delivery of technology services that make a real difference across the organisation.

• 26 days annual leave, increasing to 30 days after four years, plus bank holidays
• Competitive pension scheme with up to 14% employer contribution
• Performance-related bonus of up to 7.5%
• Company-funded healthcare plan
• Flexible and hybrid working arrangements
• Life assurance
• Access to a comprehensive range of additional benefits