Senior Service Architect - DV Cleared

LA International Computer Consultants Ltd; Basingstoke; On-site; GBP 90,000 - 120,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a Senior Service Architect with an active DV clearance to lead service design, transition and operational readiness. You will own high-level design collateral, such as HLDs and BPMN models, and ensure compliance with key processes across complex technology environments.

The role requires strong ITIL/ISO20000 knowledge, experience in SIAM operating models, and the ability to influence solution design while managing stakeholders and delivery

Qualifications

• Strong experience in service architecture and service management within complex technology environments.
• Deep knowledge of ITIL and ISO 20000 Service Management frameworks.
• Detailed understanding of ITIL processes, ITSM tooling and enterprise management tooling.
• Strong knowledge of service management concepts, techniques and lifecycle principles.

Responsibilities

• Own and author service design collateral, including HLDs, BPMN models, processes and compliance statements.
• Review service design documentation produced by peers to maintain quality standards.
• Undertake service management impact assessments across designs.

Skills

Service architecture

Service management

ITIL/ISO 20000

ITIL processes

HLDs & documentation

UML modelling

BPMN modelling

SIAM operating models

Requirements mapping

Stakeholder management

Tools

UML Tools

BPMN tooling

Job description

Senior Service Architect

Must have an Active DV Clearance

Senior Service Architect Responsibilities

• Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements.
• Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained.
• Undertake Service Management impact assessments across service and technology designs.
• Map customer requirements and demonstrate compliance against agreed outcomes.
• Facilitate service readiness and operational acceptance activities.
• Perform Service Transition and Exit Management activities.
• Support the through-life management of services and technologies.
• Identify and escalation service risks and issues to the appropriate domain lead.
• Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency.
• Contribute to wider disciplines including Test and Security.

Senior Service Architect Skills and Experience

• Strong Service Architecture and Service Management experience within complex technology environments.
• Strong knowledge of ITIL and ISO 20000 Service Management frameworks.
• Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling.
• Strong knowledge of Service Management concepts, techniques and service life cycle principles.
• Experience producing HLDs and detailed Service Design documentation.
• Strong process and architecture modelling experience using UML and BPMN.
• Knowledge and experience of SIAM operating models.
• Experience with requirements mapping, compliance and Service Management impact assessments.
• Experience supporting Service Transition, Exit Management and operational readiness.
• Understanding of PRINCE2 and Agile programme and project delivery frameworks.
• Commercial understanding of schedules and Statements of Work.
• Strong stakeholder management skills with the ability to influence overall solution design.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organization, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.