Senior Service Advisor - Kia

Snows; Newbury; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Company car

30 days holiday + bank holidays

Pension scheme

Life assurance

Employee Assistance Programme

Job summary

Snows Motor Group in Newbury is seeking a Senior Service Advisor to act as the customer-facing link for servicing and repairs at our KIA dealership. You will manage the flow of information between workshop and customers, ensuring clear communication and high-quality service.

The role requires strong interpersonal skills, organising ability, and a clean driving licence. We offer a competitive salary, holiday allowance, pension, and bonus opportunities with uncapped earnings potential.

Qualifications

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Retail automotive service experience preferred.

Responsibilities

• Be the focal point for customers requiring advice, servicing and repairs.
• Manage the flow of information between workshop and customer.
• Provide customers with estimates and keep records up to date.
• Ensure accurate invoicing and costing for warranty/goodwill work.
• Present accurate invoices and obtain payment following procedures.
• Monitor workshop job progress and flag delays or issues to service reception.
• Provide guidance on mechanical and diagnostic queries to Technicians.

Skills

Interpersonal skills

Customer facing

Organisational skills

PC & Web literacy

Full driving license

Retail automotive service experience

Job description

Location Newbury Region Berkshire Category KIA - Newbury (SKN)
(Service) Vacancy Type Permanent/Full Time Salary £27,000 - £36,000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for aSenior Service Advisorto join our fantastic KIADealershipatNewbury.

Your day

As a Senior Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customer’s promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme with use of company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of work:

Monday to Friday 08:00 – 18:00 (with 1 hour for lunch)