Senior Service Advisor

RH Recruiting Limited; Warrington; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the automotive industry is looking for a Service Advisor in Nottingham to enhance its customer service team. The role involves managing customer communications, ensuring smooth operations in the workshop, and supporting team admins. With a competitive salary structure and bonus potential, this position promises growth in a supportive work environment.

Benefits

Company pension scheme

Staff discounts on servicing and repairs

Loyalty and long-service rewards

Staff referral programme

Opportunities for career growth

Qualifications

• Experience in customer service desired; automotive experience a plus.
• Ability to communicate clearly and effectively.
• Comfortable under pressure and with computer usage.

Responsibilities

• Handle customer communications in person and over the phone.
• Assign work to technicians and manage workshop logistics.
• Order parts and manage customer appointments.

Skills

Customer service

Communication

Team player

Calm under pressure

Job description

We're Hiring: Service Advisor - Nottingham

Start Date: ASAP

Salary: £28,000 basic + bonus potential (OTE up to £30k)

Hours:

• Monday to Friday: 8:30am - 5:30pm
• Alternate Saturdays: 8:30am - 1:00pm

About the Role

We're looking for a friendly and organised Service Advisor to join our team in Nottingham. If you've got great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.

What You'll Be Doing

• Talking to customers both in person and over the phone-clear communication is key.
• Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
• Explaining repairs to customers in a way they'll understand and getting approval for the work.
• Ordering parts from suppliers and logging them into the system when they arrive.
• Managing email enquiries and booking in customer appointments.
• Supporting your team and managers with key admin tasks.
• Following company procedures and completing training as needed.

What We're Looking For

• Solid experience in customer service-automotive industry experience is a bonus, but not a must.
• Confident on the phone and comfortable using computers.
• Someone who can stay calm under pressure and keep things moving.
• A team player who's ready to pitch in wherever needed.

What You'll Get in Return

• A competitive salary with bonus potential (earn up to £30k).
• No Sundays or bank holiday work.
• Company pension scheme.
• Staff discounts on servicing, MOTs, and repairs.
• Loyalty and long-service rewards.
• A staff referral programme.
• Real opportunities to grow your career in a supportive environment.