Senior Service Advisor

Stoneacre Motor Group.; Blackburn; On-site; GBP 25,000 - 30,000; Full time

Job summary

Stoneacre Motor Group is seeking an Aftersales Advisor to enhance customer experience within their growing team. The successful candidate will manage communications, ensure high standards of service, and maintain parts efficiency. This role promises excellent career progression and skill development in a dynamic environment.

Benefits

Industry leading competitive salary

Flexible working patterns

Bonus Scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Employee discounts

Wellness programme

Qualifications

• Exceptional customer service skills.
• Competent in ICT, Maths, and English.
• Experience with RTC & Kerridge/ADP Systems preferred, training available.

Responsibilities

• Deliver highest level of customer experience and manage communication.
• Ensure efficient distribution of parts to technicians.
• Identify service needs and maintain stock levels.

Skills

Customer Service

Communication Skills

Attention to Detail

Time Management

Education

Minimum 1-year service advisor experience

Job description

About the role…

We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best.

You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you!

As an Aftersales Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus Scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as an Aftersales Advisor…

• Ensure parts are efficiently distributed to our Motor Vehicle Technicians.
• Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
• Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
• Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
• Sourcing parts for internal and external customers.
• Picking parts.
• Manage all customer communications and interactions on behalf of the dealership

• Identify service needs and requirements of the customer.
• Establish understanding and an agreement with the customer of work required and agree time frames.
• You will liaise with the workshop to determine vehicle completion times and relay any information.
• Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Supporting with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Carrying out some administration duties such as invoicing.
• Understand and ensure all objectives are fully achieved.

About you…

• You will have exceptional customer service, striving to deliver above our customer expectations.
• Excellent communications skills, by telephone email and face to face situations.
• You will have a minimum of 1-year service advisor experience.
• Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
• You will have a strong attention to detail
• You will have good time management and be able to prioritise your workload.
• Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
• Be competent in ICT, Maths and English as standard.
• Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
• We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."