Senior Service Advisor

Austin Fraser; England; On-site; GBP 33,000 - 45,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to join their dynamic team in Newbury. This role offers an exciting opportunity for a customer-focused individual with a strong background in the motor trade. You will be responsible for delivering exceptional customer service while assisting clients with their vehicle needs. The ideal candidate will possess the confidence and personality to thrive in a busy dealership environment, ensuring customer satisfaction and contributing to the team's success. If you are passionate about providing top-notch service and have the drive to excel, this position is perfect for you.

Qualifications

• Experience in a car dealership service department is essential.
• Strong customer service background and steady work history required.

Responsibilities

• Assist customers with vehicle bookings and provide service advice.
• Work alongside the Service Manager to achieve business goals.

Skills

Customer Service

Motor Trade Experience

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Pinnacle

Kerridge

Job description

Senior Service Advisor
Location: Newbury
Salary: £33,673 basic per annum plus bonus, OTE £40,000 +
Hours: Monday to Friday 8.00am to 6pm, Saturdays mornings on a rota
Ref: 27953

We are currently recruiting for an experienced Senior Service Advisor for our clients' main dealer site in the Newbury area. For this customer-facing opportunity, you must have experience within a car dealership Service department. We are looking for someone with a strong customer service background, with the right personality and confidence to fit with the team.

Senior Service Advisor role:

1. This Senior Service Advisor position entails both working alongside the Service Manager to deliver the goals of the business, assist, train and coach other Service Advisors within the business and also assisting the customer as they book their vehicle into the workshop.
2. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen.
3. This Senior Service Advisor role is within a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service.

Senior Service Advisor requirements:

1. Previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
2. Have a steady work history.
3. Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
4. Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality.

Consultant - Jack Adams - Octane Recruitment