Senior Service Admin – Power Gen Customer Ops Lead

Cummins Europe; Leeds; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cummins Inc. in Leeds is seeking a Service Administrator to join the Power GenService Operations Admin team on-site. You will be the first point of contact for customers, coordinate service activities, create work orders, and provide timely updates on job progress.

You will collaborate with Sales, Service Operations, and Technical Support to ensure contract performance, monitor KPIs and SLAs, and promote relevant services while upholding Cummins safety policies.

Qualifications

• Provide service coordination for preventive maintenance, inspections, and reactive repair while meeting contractual response times.
• Serve as primary contact for Cost by Hour and Gas Generator customers, delivering proactive updates and managing expectations.
• Monitor KPIs and SLAs to ensure contract performance and profitability, identify opportunities for service improvements.

Responsibilities

• Serve as the first point of contact for customers and deliver professional service at the branch.
• Respond to inquiries and service requests in person and by phone to maintain high customer satisfaction.
• Gather accurate information to determine the right solutions and services for customers.
• Create and process work orders accurately within company systems to support service delivery.
• Provide timely updates on job progress and service status to customers.

Skills

Service coordination

Customer relationships

Contract performance monitoring

Stakeholder collaboration

HSE compliance

Education

High school diploma or equivalent

Relevant work experience in service/maintenance

Tools

SAP

Job description

Cummins Inc. in Leeds is seeking a Service Administrator to join the Power GenService Operations Admin team on-site. You will be the first point of contact for customers, coordinate service activities, create work orders, and provide timely updates on job progress.

You will collaborate with Sales, Service Operations, and Technical Support to ensure contract performance, monitor KPIs and SLAs, and promote relevant services while upholding Cummins safety policies.