Senior SEND Transport Assistant

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Newcastle City Council invites applications for a Senior SEND Transport Assistant to support the SEND Home to School Transport team. You will work with the SEND Transport Officer to oversee day-to-day transport for children aged 0-25 with SEND, coordinating providers, monitoring performance, and ensuring safe, reliable journeys.

The role requires strong organisation, communication and safeguarding commitment, with a focus on improving outcomes for children and building positive partnerships with

Qualifications

• Experience in SEND, education, transport, or children's services.
• Experience supervising or supporting staff.
• Strong organisational, communication and problem-solving skills.
• Ability to interpret policies, procedures and statutory guidance.
• Commitment to safeguarding and delivering excellent customer service.
• Ability to liaise with families, schools, transport providers and partner agencies.
• Experience using ICT systems to maintain records and analyse information.

Responsibilities

• Oversee day-to-day delivery of home-to-school transport for SEND pupils.
• Coordinate provision with a framework of transport providers.
• Monitor performance and compliance to ensure safety and reliability.
• Supervise SEND Transport Assistants and support eligibility assessments.
• Respond to complex enquiries and contribute to service improvement.

Skills

Staff supervision

Organisational skills

Communication skills

Problem-solving

Policy interpretation

Safeguarding awareness

Customer service

ICT systems / data management

Job description

Help children and young people with SEND access education safely and successfully.

Newcastle City Council is looking for a motivated and organised Senior SEND Transport Assistant to join our SEND Home to School Transport team.

Working alongside the SEND Transport Officer, you will help oversee the day-to-day delivery of home-to-school transport for children and young people aged 0-25 with Special Educational Needs and Disabilities (SEND). The service is primarily delivered through a commissioned framework of transport providers, and you will play a key role in coordinating provision, monitoring performance and compliance, and ensuring children and young people receive safe, effective and reliable transport. You will also supervise SEND Transport Assistants, support transport eligibility assessments, manage complex enquiries and contribute to the continuous improvement of the service.

We are looking for someone who has:

• Experience working within SEND, education, transport, children's services or a related field.
• Experience of supervising or supporting staff.
• Strong organisational, communication and problem-solving skills.
• The ability to interpret policies, procedures and statutory guidance.
• A commitment to safeguarding and delivering excellent customer service.
• The ability to build positive relationships with families, schools, transport providers and partner agencies.
• Experience of using ICT systems to maintain accurate records and analyse information.This is an excellent opportunity to join a supportive team and make a real difference to the lives of children and young people across Newcastle.

If you are looking for a rewarding role where you can combine operational leadership, problem solving and a commitment to improving outcomes for children and young people with SEND, we would love to hear from you.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.