Senior Scrum Master — CRM Transformation (Hybrid London)

Consult; Greater London; Hybrid; GBP 111,000 - 148,000; Full time

Job summary

Consult in London is seeking a Scrum Master to lead a CRM Transformation within a complex, multi-year programme. The role is hybrid with 3 days per week in London, and the project runs on an Agile delivery model requiring disciplined planning and predictable sprint-based releases.

The successful consultant will have extensive Scrum Master experience on transformation programmes, the ability to coordinate across Product, Data, Architecture, and Tech teams, and strong stakeholder management within

Qualifications

• Proven Scrum Master experience within complex transformation programmes.
• Experience leading Scrum teams and facilitating Agile ceremonies.
• Working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog.
• Cross-functional dependency management across business and technology teams.
• Proficiency with Jira or comparable Agile delivery tools.
• Financial services industry experience.
• Strong senior stakeholder management, facilitation and conflict-resolution skills.
• Experience within regulated, data-sensitive or highly governed environments.

Responsibilities

• Establish integrated delivery plans, milestones, sprint goals and release schedules.
• Facilitate Scrum ceremonies, backlog refinement and team planning.
• Coordinate delivery across Product, Business Analysis, Data, Architecture, Engineering and Testing teams.
• Manage delivery risks, issues, assumptions, dependencies and decisions.
• Resolve delivery blockers and escalate cross-team issues.
• Maintain prioritised backlogs, capacity plans and delivery forecasts.
• Oversee release readiness, quality requirements and operational handover.
• Provide transparent delivery reporting to stakeholders and governance forums.
• Support quarterly planning, scaled Agile coordination and continuous improvement.

Skills

Scrum Master

Backlog management

Stakeholder management

Agile facilitation

Tools

Jira

Job description

Consult in London is seeking a Scrum Master to lead a CRM Transformation within a complex, multi-year programme. The role is hybrid with 3 days per week in London, and the project runs on an Agile delivery model requiring disciplined planning and predictable sprint-based releases.

The successful consultant will have extensive Scrum Master experience on transformation programmes, the ability to coordinate across Product, Data, Architecture, and Tech teams, and strong stakeholder management within