KZ-4505 : Scrum Master - CRM Transformation

B2e Consulting; City Of London; On-site; GBP 111,000 - 148,000; Full time

Job summary

B2e Consulting seeks a seasoned Scrum Master to lead delivery on a complex CRM Transformation and Client Data Strategy for a leading asset management client. You will drive Agile delivery, coordinate across data, tech and operations, and ensure predictable sprint-based releases.

Partner with Product Owners and Business Analysts to refine backlogs, manage risks, and guide cross-functional teams through multi-year transformation. Hybrid London, Inside IR35, ASAP start, 6-month initial engagement.

Qualifications

• Proven Scrum Master experience within complex transformation programmes.
• Experience leading Scrum teams and facilitating Agile ceremonies.
• Working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog.
• Cross-functional dependency management across business and technology teams.
• Proficiency with Jira or comparable Agile delivery tools.
• Financial services industry experience.
• Strong senior stakeholder management, facilitation and conflict-resolution skills.
• Experience within regulated, data-sensitive or highly governed environments.
• Ability to translate ambiguous requirements into structured delivery plans and commitments.

Responsibilities

• Establish integrated delivery plans, milestones, sprint goals and release schedules.
• Facilitate Scrum ceremonies, backlog refinement and team planning.
• Coordinate delivery across Product, Business Analysis, Data, Architecture, Engineering and Testing teams.
• Manage delivery risks, issues, assumptions, dependencies and decisions.
• Resolve delivery blockers and escalat cross-team issues.
• Maintain prioritised backlogs, capacity plans and delivery forecasts.
• Oversee release readiness, quality requirements and operational handover.
• Provide transparent delivery reporting to stakeholders and governance forums.
• Support quarterly planning, scaled Agile coordination and continuous improvement.

Skills

Scrum Master

Scrum teams

Backlog refinement

Dependency management

Jira

Financial services

Stakeholder management

Regulated environments

Ambiguity translation

Tools

Salesforce

Agile tools

Job description

Do you have experience of providing Scrum leadership and delivery management expertise, on a complex, multi-year transformation programme ?

This consulting opportunity is to support our client, a leading asset management organisation, in delivering a CRM Transformation and Client Data Strategy Programme spanning Salesforce, enterprise data, analytics and integration capabilities. The programme is transitioning towards an Agile delivery model, requiring disciplined planning, cross-team coordination and predictable sprint-based releases.

The project needs a consultant who has:

• extensive Scrum Master experience within complex transformation programmes
• experience leading Scrum teams and facilitating Agile ceremonies
• working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog
• experience working across multidisciplinary business, data and technology teams
• credibility with senior stakeholders and a pragmatic approach to Agile delivery.

Key Services

The key services that you will be asked to provide are:

• establish integrated delivery plans, milestones, sprint goals and release schedules
• facilitate Scrum ceremonies, backlog refinement and team planning
• coordinate delivery across Product, Business Analysis, Data, Architecture, Engineering and Testing teams
• manage delivery risks, issues, assumptions, dependencies and decisions
• resolve delivery blockers and escalat cross-team issues
• maintain prioritised backlogs, capacity plans and delivery forecasts
• oversee release readiness, quality requirements and operational handover
• provide transparent delivery reporting to stakeholders and governance forums
• support quarterly planning, scaled Agile coordination and continuous improvement.

Mandatory Requirements

Successful consultants will be able to demonstrate:

• proven Scrum Master experience within complex transformation programmes
• experience leading Scrum teams and facilitating Agile ceremonies
• working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog
• cross-functional dependency management across business and technology teams
• proficiency with Jira or comparable Agile delivery tools
• financial services industry experience
• strong senior stakeholder management, facilitation and conflict-resolution skills
• experience within regulated, data-sensitive or highly governed environments
• ability to translate ambiguous requirements into structured delivery plans and commitments.

Optional Requirements

It will also be advantageous if you have:

• Salesforce CRM or comparable enterprise platform transformation experience
• exposure to data, analytics, integration or master-data programmes
• asset management experience
• experience within scaled Agile or product/platform delivery models
• Agile, Scrum, SAFe or recognised project management certification
• experience coordinating internal, supplier and offshore delivery teams.

Working Pattern:

Hybrid – three days per week in the London office

Contract Type: Inside IR35

Start: ASAP

Duration: initial 6 months