Senior School Operations Officer (REDEPLOYEE APPLICANTS ONLY)

City St George's, University of London; Greater London; On-site; GBP 42,000 - 52,000; Full time

Job summary

City St George’s, University of London, invites applications for a Senior School Operations Officer to support the delivery of School Operations across Clerkenwell and Tooting campuses, ensuring smooth student and academic processes.

You will coordinate administrative workflows with academic and Professional Services colleagues, monitor issues, and contribute to continuous improvement while aligning with University regulations and priorities.

Qualifications

• Knowledge of higher education procedures, regulations and administrative processes.
• Experience delivering complex operational activity within a busy, student-focused environment.
• Strong organisation, analytical and problem-solving skills.
• Excellent communication and relationship-building skills.
• Experience of student records systems such as SITS is desirable.

Responsibilities

• Support the effective delivery of School Operations activity and coordinate administrative processes underpinning the student and academic experience.
• Coordinate with academic and Professional Services colleagues, monitor and resolve operational issues, and contribute to development of efficient, student-focused processes across the School.

Skills

Organisational skills

Analytical skills

Problem solving

Communication

Relationship-building

Tools

SITS

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

For additional information on City St George's, our policies, strategy and values, click here Applicant Pack - 2026.08.01.pdf

Background

The School of Health & Medical Sciences supports a diverse portfolio of programmes across health and medical disciplines, with complex student, academic and operational requirements across the student lifecycle. The Senior School Operations Officer will support the effective delivery of School-wide operational activity, ensuring consistent, efficient and student-focused processes. Working with academic colleagues and Professional Services teams, the role will coordinate and oversee a range of operational activities, manage competing priorities and contribute to continuous improvement, ensuring services align with University regulations, quality requirements and institutional priorities. The role will work across both the Clerkenwell and Tooting campuses, supporting consistent approaches and effective operational delivery across the School.

Responsibilities

The role is responsible for supporting the effective delivery of School Operations activity and coordinating administrative processes that underpin the student and academic experience. This includes supporting the delivery of key operational activities across the student lifecycle, coordinating with academic and Professional Services colleagues, monitoring and resolving operational issues, and contributing to the development and implementation of consistent, efficient and student-focused processes across the School.

Person Specification

The successful candidate will have knowledge of higher education procedures, regulations and administrative processes, alongside experience of delivering complex operational activity within a busy, student-focused environment. They will demonstrate strong organisation, analytical and problem-solving skills, with the ability to manage competing priorities, interpret regulations and resolve operational issues effectively. Excellent communication and relationship-building skills will be essential, with the ability to work collaboratively with academic and Professional Services colleagues and coordinate activity across teams. Experience of student records systems such as SITS, together with the ability to support and contribute to continuous improvement, is also desirable.

Closing date for applications: 25 October 2026 at 11:59pm

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve a panel interview. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’S, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions