Senior SASE Support Engineer – Cybersecurity Networking

Jobs Paloaltonetworks; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Palo Alto Networks is seeking a skilled Technical Support specialist to address complex post‑sales concerns, analyze multifaceted data and present clear technical guidance to customers and partners.

You will engage with cross‑functional teams, explain advanced concepts to both technical and non‑technical stakeholders, and help maintain secure and reliable customer environments. The role emphasizes swift, thoughtful problem solving and effective communication in high‑pressure situations.

Qualifications

• Experience in a Technical Support role is required.
• Strong written and verbal communication skills.
• Proficiency with VPN, IPsec, PKI/SSL, TCP/IP, and authentication protocols (LDAP, RADIUS).
• Experience with firewall central management systems.
• Familiarity with MFA systems and token/certificate-based authentication.
• Knowledge of security services (IDS/IPS, firewalls).
• Ability to debug complex networks across multiple protocols.
• Virtualization experience (AWS, Azure, VMware, OpenStack).
• Experience with Windows and macOS environments.
• Experience with Cisco/Check Point/Juniper/Fortinet products is a plus.

Responsibilities

• Provide Technical Support to customers and partners.
• Provide configurations, troubleshooting and best practices to customers.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow‑ups are completed in a timely manner.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required.

Skills

Technical Support

Communication skills

VPN

IPsec

PKI & SSL

TCP/IP

LDAP/RADIUS

Firewall management

MFA

Security services

Network debugging

Virtualization

Windows

macOS

Networking vendors

Job description

Palo Alto Networks is seeking a skilled Technical Support specialist to address complex post‑sales concerns, analyze multifaceted data and present clear technical guidance to customers and partners.

You will engage with cross‑functional teams, explain advanced concepts to both technical and non‑technical stakeholders, and help maintain secure and reliable customer environments. The role emphasizes swift, thoughtful problem solving and effective communication in high‑pressure situations.