Senior Salesforce Programme Lead – Hybrid, 12-Month FTC

South Staffs Water; Walsall; Hybrid; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Family-Friendly Leave

Pension Scheme

Health & Wellbeing

Cycle to Work Scheme

Professional Development

Inclusion & Belonging

Performance & Recognition

Job summary

South Staffs Water is seeking an experienced Salesforce Programme Delivery Manager to lead a major transformation programme from conception to go-live and business adoption. You will partner with executives, operational teams and partners to drive governance, delivery plans and value realisation across a hybrid Walsall-based environment.

The role demands strong Salesforce delivery expertise, programme leadership and excellent stakeholder management to ensure successful adoption and measurable

Qualifications

• Strong understanding of Salesforce delivery methodologies and programme governance.
• Experience working with Salesforce implementation partners, system integrators and third-party suppliers.
• Excellent stakeholder management skills with the confidence to influence senior leaders.
• Strong programme planning, organisation and delivery management capability.
• Experience managing multiple workstreams and competing priorities.
• Strong commercial awareness, including budget ownership and financial management.
• Outstanding communication, leadership and relationship-building skills.

Responsibilities

• Lead the end-to-end delivery of a major Salesforce implementation programme.
• Develop, maintain and own the programme roadmap, delivery plan and key milestones.
• Manage multiple workstreams spanning technology, operations, data and business change.
• Work with implementation partners and suppliers to ensure successful delivery.
• Build relationships with executive sponsors and operational leaders across the business.
• Establish and lead programme governance, including Steering Groups.
• Manage programme risks, issues, dependencies and change controls.
• Oversee budgets, forecasting and reporting throughout the project lifecycle.
• Drive business readiness and user adoption initiatives.
• Coordinate testing, data migration, cutover planning and go-live activities.
• Monitor benefits realisation and ensure measurable outcomes.
• Promote continuous improvement and optimise processes.

Skills

Salesforce delivery

Governance

Stakeholder mgmt

Programme planning

Multi-workstreams

Budget awareness

Communication

Collaboration

Job description

South Staffs Water is seeking an experienced Salesforce Programme Delivery Manager to lead a major transformation programme from conception to go-live and business adoption. You will partner with executives, operational teams and partners to drive governance, delivery plans and value realisation across a hybrid Walsall-based environment.

The role demands strong Salesforce delivery expertise, programme leadership and excellent stakeholder management to ensure successful adoption and measurable