Senior Salesforce Platform Lead & Admin Ops

Trades Workforce Solutions; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading solutions provider is seeking a Principal Administrator (Salesforce) to lead their Salesforce administration team. This role involves ensuring effective delivery, platform optimization, and operational performance of Salesforce solutions. The ideal candidate will have deep expertise in managing complex Salesforce environments and strong leadership skills. They will collaborate with senior stakeholders to align services with business needs and promote continuous improvement in service delivery, while managing supplier relationships and ensuring compliance with standards.

Qualifications

• Deep operational expertise in managing complex Salesforce environments.
• Proven leadership in application operations or platform engineering.
• Demonstrable experience managing suppliers and technical risk.
• Demonstrable experience managing a Salesforce Administration team.

Responsibilities

• Lead the Salesforce administration team to ensure operational performance.
• Engage with senior stakeholders to align Salesforce services with business needs.
• Ensure compliance with Ofgem standards and contractual obligations.
• Promote best practices and set operational standards for Salesforce administration.

Skills

Asset and configuration management

Availability and capacity management

Change management

Continual service improvement

Incident management

Ownership and initiative

Problem management

Service focus

Service management framework knowledge

Technical specialism

Technical understanding

Testing

User focus

Education

Salesforce Certified App Builder

Salesforce Certified Advanced Administrator

Job description

A leading solutions provider is seeking a Principal Administrator (Salesforce) to lead their Salesforce administration team. This role involves ensuring effective delivery, platform optimization, and operational performance of Salesforce solutions. The ideal candidate will have deep expertise in managing complex Salesforce environments and strong leadership skills. They will collaborate with senior stakeholders to align services with business needs and promote continuous improvement in service delivery, while managing supplier relationships and ensuring compliance with standards.