Salesforce Platform Owner

Kitman Labs Ltd.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Kitman Labs Ltd. seeks a Salesforce Platform Owner to own Salesforce end-to-end for Revenue Operations and Marketing. You will manage configuration, data integrity, reporting and integrations, and shape the platform's evolution.

You will collaborate with GTM leaders, deliver scalable designs, and drive continuous improvement across the org. The role requires strong technical, analytical, and communication skills, with the ability to work across all levels of the organisation and take initiative

Qualifications

• Exceptional technical, analytical, problem-solving and communication skills.
• Experience with all organisational levels; self-directed and proactive.
• Interest in GTM strategy and Salesforce technology.

Responsibilities

• Own the configuration, design, functionality, data integrity and end-user support of our Salesforce platform.
• Own and manage the Salesforce roadmap, balancing new capability with day-to-day support and continuous improvement.
• Design and maintain the architecture of our Salesforce org, including the data model, object relationships, automation strategy and integration patterns.
• Assess when business changes require redesign to scale the platform with the business.
• Make build versus buy decisions and evaluate new Salesforce features, AppExchange packages and connected tools.
• Document the system architecture, data model and key design decisions.

Skills

Requirements gathering

Architectural design

Salesforce administration

Data integrity

End-user training

Integrations

Security

Data governance

Stakeholder communication

Tools

AppExchange

APIs

Job description

The Role

As Salesforce Platform Owner, you will own Salesforce end to end for our Revenue Operations and Marketing teams. You will be the person who keeps the platform running well day to day and the person who decides how it should evolve. You will report to our Chief Marketing Officer and work closely with our Marketing Operations Manager and revenue leaders partnering with them frequently on campaigns, reporting, and the systems, data and processes that power our go-to-market.

That means gathering requirements, designing scalable solutions, setting the architecture and managing the product roadmap. It also means hands-on administration: configuration, reporting, end-user training, integrations, security and data integrity. You will work with functional leaders to identify, define and deliver changes in a dynamic, high-growth environment.

The ideal candidate has exceptional technical, analytical, problem-solving and communication skills and is comfortable working with all levels of the organisation. You are self-directed and proactive, and you take the initiative to spot process improvements and see them through. You will gain a deep understanding of the GTM strategy and find new and creative ways to use Salesforce and its data to support more of the business, and you are motivated, team-oriented and passionate about Salesforce technology.

We will expect you to

Own the platform

• Own the configuration, design, functionality, data integrity and end-user support of our Salesforce platform.
• Own and manage the Salesforce roadmap, balancing new capability with day-to-day support and continuous improvement.

Architecture and design

• Design and maintain the architecture of our Salesforce org, including the data model, object relationships, automation strategy and integration patterns.
• Assess when business changes call for a change in structure or design, and lead that redesign so the platform scales and evolves with the business.
• Make build versus buy decisions, and evaluate new Salesforce features, AppExchange packages and connected tools.
• Document the system architecture, data model and key design decisions