Senior Salesforce CRM Engineer | Automation & Platform Optimizer

LSEG Business Services RM; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Salesforce CRM Engineer to join our team in London. The role focuses on maintaining platform stability, security, user support, and release management across Client Services, Onboarding, Sales, Marketing and Operations.

The CRM Engineer will drive continuous improvement, collaborate with cross-functional teams, and enable business growth through automation and AI-enabled Salesforce capabilities where applicable.

Qualifications

• Proven experience as a Salesforce Administrator or CRM Engineer.
• Strong understanding of Salesforce security, data model, and administration.
• Experience with Salesforce Flow, reports, dashboards, and automation tools.
• Experience supporting business-critical applications within a complex enterprise environment.
• Strong analytical and problem-solving capabilities.
• Excellent stakeholder management and communication skills.
• Experience working within Agile delivery environments.

Responsibilities

• Perform day-to-day administration of the Salesforce platform.
• Manage users, roles, profiles, permission sets, and security controls.
• Administer custom objects, fields, page layouts, validation rules, flows, and approval processes.
• Monitor platform health, data quality, and system performance.
• Support access provisioning, deprovisioning, and periodic access reviews.
• Provide Level 2/Level 3 support for Salesforce incidents and service requests.
• Troubleshoot system issues and perform root cause analysis.
• Coordinate with development, infrastructure, and vendor teams to resolve production issues.
• Ensure compliance with service level agreements and operational standards.
• Support Salesforce releases, deployments, and platform upgrades.
• Participate in testing, change assessments, and production validation activities.
• Maintain release documentation and deployment records.
• Support regression testing and post-release monitoring.
• Work closely with business stakeholders to gather and analyse requirements.
• Translate business requirements into scalable Salesforce solutions.
• Support the delivery of automation, workflow improvements, and CRM enhancements.
• Provide end-user guidance and training where required.
• Support audit, risk, compliance, and governance activities.
• Maintain documentation, process maps, and administration standards.
• Participate in role reviews, recertification exercises, and security assessments.
• Ensure adherence to organizational policies and Salesforce best practices.
• Identify opportunities to improve processes through Salesforce functionality and automation.
• Support adoption of Salesforce AI and emerging platform capabilities.
• Contribute to the CRM roadmap and strategic initiatives.

Skills

Salesforce Admin

Security

Salesforce Flow

Automation tools

Agile delivery

Stakeholder mgmt

Analytical

Communication

Service Cloud

CI/CD

Education

Degree in IT

Salesforce Admin Cert

Salesforce Advanced Admin Cert

Salesforce BA/Platform Cert

Tools

JIRA

ServiceNow

CI/CD tools

Apex knowledge

Lightning experience

Job description

London Stock Exchange Group (LSEG) is seeking a Salesforce CRM Engineer to join our team in London. The role focuses on maintaining platform stability, security, user support, and release management across Client Services, Onboarding, Sales, Marketing and Operations.

The CRM Engineer will drive continuous improvement, collaborate with cross-functional teams, and enable business growth through automation and AI-enabled Salesforce capabilities where applicable.