Salesforce Administrator

TN United Kingdom; Sheffield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the UK is seeking a Salesforce Administrator to enhance their Salesforce Service Cloud deployment. This role involves collaborating with various teams to improve business processes and support operational requests. The ideal candidate will possess strong decision-making skills and Salesforce certification, along with the ability to build client relationships. The position offers hybrid working options and various employee benefits.

Benefits

Travel offers for bus and rail

Payroll Giving

Shopping discounts and cashback

Employee Share Schemes

Save as You Earn

Buy as You Earn

Employee Assistance Helpline

Qualifications

• Deep knowledge of Salesforce Service Cloud required.
• Experience with APEX, Visualforce, and Lightning components is advantageous.

Responsibilities

• Provide maintenance and support for operational requests.
• Act as a Subject Matter Expert for Salesforce Service Cloud.
• Create documentation to support change management.

Skills

Salesforce Service Cloud

Automation Tools

Decision-Making

Client Relationship Management

Presentation Skills

Education

Salesforce Admin Certification

Salesforce Certified Service Cloud Consultant

Tools

APEX

Visualforce

Lightning Components

Job description

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The Salesforce Administrator will report to the Salesforce Product Manager and lead the ongoing development of our deployment. The role involves working closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes.

Main Responsibilities

• Provide maintenance and support operational requests to support day-to-day operations.
• Triage and resolve bug support tickets.
• Support change management by offering solutions or guiding colleagues through Service Cloud capabilities.
• Create clear documentation (such as HLDs and LLDs) to support change management.
• Act as a Subject Matter Expert (SME) for our Salesforce Service Cloud Org.
• Identify and highlight key areas for improvement.
• Estimate work effort required for proposed changes.

Minimum Requirements

• Understanding of automation tools (e.g., Flow and Approval Processes).
• Deep knowledge of Salesforce Service Cloud.
• Understanding of intelligent automation technologies like Salesforce Einstein, Prompt Builder, and AI in Customer Contact Centres.
• Experience with APEX, Visualforce, and Lightning components is advantageous.
• Ability to build and maintain good client relationships.
• Strong decision-making, influencing, and presentation skills.
• Salesforce Admin Certification required; Salesforce Certified Service Cloud Consultant is beneficial.
• Knowledge of Rail Industries is advantageous.

Location

Sheffield city centre at our modern offices, ten minutes' walk from Sheffield Station. Agile and hybrid working options are available and can be discussed. Travel to other UK locations may be required.

Working Pattern

37.5 hours per week, between 08:00 and 18:00, Monday to Friday; some weekend work by exception.

Rewards and Benefits

• Travel offers for bus and rail (after 6 months of employment).
• Payroll Giving – donate directly from your pay to a charity of your choice.
• Shopping discounts and cashback on electrical goods, groceries, holidays, cinema trips, car insurance, mobile upgrades, and more.
• Employee Share Schemes (after 6 months).
• Save as You Earn – opportunity to save monthly for three years to buy shares at a discounted price or take cash.
• Buy as You Earn – purchase shares monthly with matching shares; participation required for at least 3 years.
• Employee Assistance Helpline – free, confidential support service.

We are committed to creating an inclusive environment and value diversity in all forms. We support flexible working arrangements and encourage applicants with additional needs to apply.