Senior Salesforce Administrator

MRJ Recruitment; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A growing digital team is seeking a Senior Salesforce Administrator to drive platform excellence and own best practices. This role involves collaborating with Product Managers, mentoring other Admins, and ensuring the Salesforce platform runs smoothly while being hands-on in configuration.

Qualifications

• Solid hands-on experience with Salesforce, particularly Sales & Service Cloud.
• Experience in Agile/Scrum environments.

Responsibilities

• Drive Salesforce best practices and manage users, reports, and dashboards.
• Support and mentor fellow Salesforce Admins.
• Identify system improvements and document configurations.

Skills

Salesforce

Communication

Organisation

Agile

Education

Salesforce Admin certification

Service Cloud certification

Tools

Pardot

Marketing Cloud

Job description

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Manchester (Hybrid - 2 days a week onsite)

We’re looking for an experienced Senior Salesforce Administrator to join a growing digital team at a pivotal point in their CRM journey.

The mission?

Drive forward platform excellence, own Salesforce best practices, and help shape scalable solutions across Sales & Service Cloud. You’ll be hands-on, influential, and a key voice in the CRM roadmap.

What you’ll be doing:

• Partnering with Product Managers and BAs to turn business challenges into CRM solutions that just work.
• Leading discussions and decisions as Chair of the Salesforce Architectural Design Authority (ADA).
• Keeping the Salesforce platform running smoothly – managing users, building reports and dashboards, automating processes, and owning platform hygiene.
• Supporting and mentoring fellow Salesforce Admins – helping build a knowledge-sharing culture.
• Being proactive in identifying system improvements and contributing to new feature planning.
• Documenting everything from config to user guidance to ensure clarity across the team.
• Driving standards through the definition and ownership of the Salesforce Reference Architecture.
• Getting hands-on with config: flows, reports, custom fields/objects, validation rules, page layouts, and more.
• Delivering BAU support – resolving tickets, supporting users, and ensuring issues are closed out quickly and effectively.
• Collaborating across departments to ensure priorities align and delivery is on track.

What you’ll bring:

• Solid hands-on experience with Salesforce – particularly Sales & Service Cloud.
• Salesforce Admin certified (essential). Service Cloud cert = a bonus!
• Bonus points if you’ve dabbled with Pardot, Marketing Cloud, or similar tools – and have the curiosity to learn more.
• Confidence with Salesforce Lightning and designing scalable CRM solutions.
• Clear communicator with top-notch organisation skills – you keep multiple plates spinning with ease.
• Familiarity with Agile/Scrum environments.

Interested? Let’s talk!

This is a great opportunity to join a collaborative team and make a real impact on how Salesforce powers the business.

Drop us a message if you'd like to learn more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  Travel Arrangements

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