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Senior Salesforce Administrator

JR United Kingdom

Manchester

On-site

GBP 35,000 - 55,000

Full time

25 days ago

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An established industry player is seeking a proactive Salesforce Administrator to enhance CRM solutions and optimize system performance. In this role, you will collaborate closely with Product Managers and Business Analysts to recommend technological solutions that align with business needs. Your responsibilities will include daily administration of Salesforce platforms, mentoring team members, and ensuring seamless operation through effective configuration and user support. This position offers the opportunity to work in a dynamic environment, where your contributions will directly impact the efficiency and effectiveness of the CRM system. If you are passionate about Salesforce and eager to drive improvements, this role is perfect for you.

Experience with Salesforce Service Cloud preferred; knowledge of other Salesforce products is a plus.
Salesforce Administrator Certification is essential for this role.

Administer Salesforce platforms, manage user accounts, and generate reports.
Mentor team members and maintain Salesforce Reference Architecture.

Salesforce Service Cloud

Salesforce Administrator Certification

Salesforce best practices

Organisational skills

Solution design on Lightning platform

Salesforce Service Cloud Certification

Salesforce Sales Cloud

Salesforce Service Cloud

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Client:

MRJ Recruitment

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Length of contract: 5 months

What will your role be?

Working closely with Product Manager and Business Analysts to recommend and agree CRM technological solutions to meet our business requirements.
Being pro-active in suggesting improvements to the configuration of the system, or new tools or ways of working.
Perform daily administration of Salesforce Sales and Service Cloud platforms, managing user accounts, generating reports and dashboards, automating processes, and handling routine tasks to ensure seamless system operation.
Chairing Salesforce Architectural Design Authority (ADA).
Working with other members of the Salesforce Design Authority and wider teams to determine plans and execute the best strategy.
Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as new applications are developed.
Accountability for the definition, creation, and maintenance of the Salesforce Reference Architecture.
Mentoring and coaching team members including Junior and Senior Admins.
Maintenance of Salesforce Sales and Service Platform.
Hands-on configuration including but not limited to reports, page layouts, flows, Process Builders, workflows, validation rules, create and maintain custom objects, record types, object relationships, standard and custom fields.
Provide day-to-day end-user support for Salesforce including case/incident resolution, dashboard creation, end-user support, and overall support.
Working within schedules and deadlines to agreed business priorities.

What will you offer?

Experience with Salesforce Service Cloud is preferred, although knowledge of other Salesforce products (i.e. Pardot & Marketing Cloud) would be great and a willingness to learn new things is essential.
Salesforce Administrator Certification (essential)
Salesforce Service Cloud Certification (nice to have)
Strong understanding of Salesforce best practices and functionality.
Proven experience in designing solutions on a Lightning platform.
Excellent organisational skills, with the ability to multi-task and work to deadlines under pressure.

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