Senior Sales Support

OneAdvanced Limited; Birmingham; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Wellbeing

Annual Leave 20 days

Employee Assistance Programme

Development Programmes

SkillsHub Online Learning Platform

Life Insurance

Personal Accident Insurance

Performance Bonus

Job summary

OneAdvanced is seeking a Senior Sales Support Specialist to help drive smooth sales operations and exceptional customer satisfaction. You will support Platinum and Gold accounts, perform root-cause analysis, and collaborate with marketing and product to ensure accurate pricing and materials.

The role emphasizes proactive, customer-focused service, independent work, and strong communication with internal teams to resolve complex queries and support deals from proposal through to contracts.

Qualifications

• Proven experience in a sales support, sales operations or customer services, preferably in a software or technology company.
• Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong attention to detail, ensuring accuracy and quality control in all sales support activities.
• Excellent listening, verbal and written communication skills and demonstrated success communicating with various levels within an organization.
• Proficiency in using CRM software such as Salesforce, as well as Microsoft Office Suite.
• Experience with case management tools such as ServiceNow.

Responsibilities

• Provide support to Platinum and Gold accounts, assisting the Sales team to resolve complex customer queries.
• Perform root-cause analysis of issues and suggest improvements to customer and business experience.
• Manage the Deal Desk process, including call management and ensuring quality of inputs and follow-up on deliverables.
• Assist in preparing sales proposals, quotes, and contracts with the sales team, ensuring accuracy and adherence to guidelines.
• Coordinate with cross-functional teams to ensure correct pricing and collateral is used by the sales team.
• Follow up on sales leads and inquiries for Platinum and Gold customers, ensuring proper allocation to the Sales Team.

Skills

Sales support

Organisational skills

Communication

Customer focus

Independent worker

Tools

Salesforce

ServiceNow

Microsoft Office

Job description

Role Introduction

We are seeking a highly motivated and organized individual to join our software company as a Senior Sales Support Specialist. A Senior Sales Support Specialist plays a crucial role in ensuring smooth sales operations and customer satisfaction. As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our Platinum and Gold accounts with complex customer resolution aligned to our Commercial Units.

If you are highly customer focussed, curious and are passionate about delivering an exceptional customer and business experience, then we would love to hear from you.

What You Will Do

• Provide support to our Platinum and Gold accounts supporting our Sales team to resolve complex customer queries

• Provide route cause analysis of issues and offering recommendations for improvements to our customer and business experience

• Accountable for management of Deal Desk process, including active management of the call, ensuring high quality of process, inputs and follow up on deliverables

• Assist in preparing sales proposals, quotes, and contracts in collaboration with the sales team, ensuring accuracy and adherence to company guidelines.

• Coordinate with cross-functional teams, such as marketing and product development, to ensure correct pricing and collateral is being used by the sales team.
• Follow up on sales leads and inquiries for Platinum and Gold customers, ensuring correct allocation to Sales Team.

#LI-MP1

What You Will Have

• Proven experience in a sales support, sales operations or customer services, preferably in a software or technology company

• Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

• Strong attention to detail, ensuring accuracy and quality control in all sales support activities

• Excellent listening, verbal and written communication skills and demonstrated success communicating with various levels within an organization.

• Proficiency in using CRM software such as Salesforce, as well as Microsoft Office Suite.
• Experience with case management tools such as ServiceNow.

• Effective communication skills, both written and verbal, to interact with internal teams and external customers professionally.

• Customer-focused mindset, with the ability to empathize, solve problems, and provide exceptional support.

• Proactive and self-motivated individual, capable of working independently and collaborating with cross-functional teams

• Commercially aware

• Familiarity with software sales processes and terminology would be an advantage.

What We Do For You

• Wellbeingfocused–Ourpeopleareourgreatestassets,andensuringeveryonefeelstheirbestself tocometoworkisintegral.
• AnnualLeave–20daysofannualleave,pluspublicholidays
• EmployeeAssistanceProgramme–Freeadvice,support,andconfidentialcounsellingavailable24/7.
• Personal Growth- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes– From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus– Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com