Senior Sales Executive

PA Housing; England; On-site; GBP 46,000 - 48,000; Full time

Benefits offered by this job

Health cash plans

26 days annual leave increasing to 29

Car leasing scheme

Hybrid working

Nine-day fortnight scheme

Job summary

PA Housing is seeking an experienced Senior Sales Executive to lead our Shared Ownership sales team, guiding the customer journey from first enquiry to completion.

You’ll work with estate agents and partners to market and sell Shared Ownership properties, driving sales performance and developing the team.

Qualifications

• Proven experience in a target-driven sales environment with a strong track record of achieving and exceeding targets.
• Experience managing and motivating a performance-led sales team, including through periods of change.
• Strong knowledge of Shared Ownership sales and transactions, including customer eligibility and Section 106 requirements.
• Expert understanding of the conveyancing process from reservation through to completion, including leasehold legislation.
• Experience managing relationships with external partners such as estate agents, solicitors and independent financial advisers.

Responsibilities

• Leading, motivating and developing the Sales Executive team to achieve sales targets and deliver excellent customer service.
• Supporting the delivery of PA Housing's sales and marketing strategy across Shared Ownership developments.
• Managing relationships with estate agents and external sales teams, ensuring they understand our Shared Ownership product and sales process.
• Setting targets, monitoring KPIs and using CRM data to track sales activity and identify opportunities for improvement.
• Overseeing the customer journey from enquiry and viewing through to reservation, exchange and completion.
• Working closely with development, finance, service charge, solicitors and other partners to ensure schemes are ready for launch and sales progress smoothly.
• Managing pricing, incentives, budgets and sales performance within agreed parameters.
• Managing complex cases and complaints while ensuring customers are kept informed throughout the sales process.

Skills

Sales leadership

CRM data

Target achievement

Customer service

Stakeholder management

Tools

CRM software

Job description

Salary:

£45,928 per annum, rising to £47,880 after probation

Location:

Case House - Surrey

Employment type:

Permanent

Additional role requirements:

• A full UK driving licence and access to a vehicle for business use.

Help more people achieve their dream of home ownership.

We're looking for an experienced and motivated Senior Sales Executive to lead our Shared Ownership sales team and help deliver a high-quality customer journey from first enquiry through to completion. You'll play a key role in driving sales performance, developing your team and working with estate agents and partners to successfully market and sell Shared Ownership properties.

This is an exciting opportunity to combine your sales expertise and leadership skills with a genuine focus on customers, helping more people access affordable home ownership while supporting the delivery of PA Housing's sales and marketing strategy.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays - take them when it suits you
• Car leasing scheme
• Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Leading, motivating and developing the Sales Executive team to achieve sales targets and deliver excellent customer service.
• Supporting the delivery of PA Housing's sales and marketing strategy across Shared Ownership developments.
• Managing relationships with estate agents and external sales teams, ensuring they understand our Shared Ownership product and sales process.
• Setting targets, monitoring KPIs and using CRM data to track sales activity and identify opportunities for improvement.
• Overseeing the customer journey from enquiry and viewing through to reservation, exchange and completion.
• Working closely with development, finance, service charge, solicitors and other partners to ensure schemes are ready for launch and sales progress smoothly.
• Managing pricing, incentives, budgets and sales performance within agreed parameters.
• Managing complex cases and complaints while ensuring customers are kept informed throughout the sales process.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

• Proven experience working in a target-driven sales environment with a strong track record of achieving and exceeding targets.
• Experience managing and motivating a performance-led sales team, including through periods of change.
• Strong knowledge of Shared Ownership sales and transactions, including customer eligibility and Section 106 requirements.
• Expert understanding of the conveyancing process from reservation through to completion, including leasehold legislation.
• Experience managing relationships with external partners including estate agents, solicitors and independent financial advisers.
• Strong customer service skills and a genuine commitment to delivering a positive customer journey.
• Excellent organisation and problem-solving skills, with the ability to manage high volumes of sales, enquiries and competing deadlines.
• Confident using CRM systems and data to monitor performance, drive sales and identify improvements.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.