Sales Advisor

Great Places Housing Group; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Discounts

Annual leave

Rewards program

Transport loans

Early wage access

Job summary

Plumlife, the award-winning Sales and Marketing department of Great Places Housing Group, markets and sells new build, shared ownership and market sale homes for Great Places Housing Group, Cube and external partners and clients.

This role requires strong customer service, accurate reporting, and effective collaboration with solicitors, IFAs, valuers and the development team to secure sales and progress transactions, with some weekend and out-of-hours work expected.

Qualifications

• Competent use of Microsoft Office including Word and Excel.
• Driving licence and use of a vehicle for business purposes.
• Experience within a property /development sales background.
• Knowledge of the property development process.
• Understanding of shared ownership.
• Excellent verbal and written communication skills.
• Experience in a fast-paced customer focussed environment and able to deliver a high standard of customer service.
• Ability to provide concise and accurate reports.
• Ability to complete tasks accurately and timely under pressure.
• Attention to detail and effective liaison with stakeholders.
• Organisation and workload management.
• Ability to develop and project a positive image of Great Places.

Responsibilities

• Sell new build shared ownership and market sale homes in line with targets.
• Respond promptly to inquiries and sales leads to improve conversion.
• Assess eligibility of potential buyers and maintain documentation for audit.
• Conduct viewing appointments and explain shared ownership to customers, secure reservations.
• Maintain databases and systems for performance tracking and reporting.
• Liaise with solicitors, IFA’s, valuers, and the development team to progress sales.
• Attend site meetings and provide input on design and specification of new homes.
• Coordinate marketing literature and promotional activities.
• Manage sales launches, open days, and ensure website entries are up to date.
• Provide exceptional customer service and follow company policies.
• Occasional out-of-hours and regular weekend working.

Skills

Customer service

Communication

Organisation

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Reporting to the Sales Manager, the Sales Advisor will be working for Plumlife, the award winning Sales and Marketing department of Great Places Housing Group. You will effectively market and sell new build, shared ownership and market sale homes for Great Places Housing Group, Cube and other external partners and clients.

What You’ll Be Doing

• Responsible for sales of new build shared ownership and market sale homes, in line with the required sales targets.
• Respond in a timely manner to all inquiries and sales leads to ensure high conversion rates.
• Assess the eligibility of potential buyers’, maintaining accurate documentation throughout the sales process for audit purposes.
• Conduct viewing appointments at sales developments, explaining the shared ownership scheme to customers and securing reservations.
• Maintain accurate information in databases and systems for performance tracking and reporting.
• Liaise with solicitors, IFA’s, valuers, and our development team to ensure quick progression of sales and manage legal documents.
• Attend site meetings and provide input on design and specification of new homes.
• Assist with coordinating marketing literature and promotional activities.
• Manage sales launches, open days, and ensure accurate website entries for marketing purposes.
• Provide an exceptional level of customer service and follow all company policies and procedures.
• Occasional out-of-hours and regular weekend working required.

What You’ll Need

• Competent use of Microsoft office systems including word and excel.
• Driving licence and use of a vehicle for business purposes (with business use insurance cover).
• Experience within a property /development sales background.
• Knowledge of property development process.
• An understanding of shared ownership.
• Excellent verbal and written communication skills.
• Experience in a fast-paced customer focussed environment and able to deliver an exceptional standard of customer service.
• Ability to provide concise and accurate reports.
• Ability to complete tasks in an accurate and timely manner when working under pressure.
• Attention to detail.
• Effective liaison with colleagues/other stakeholders to give information/find information/resolve problems.
• Organisation and ability to manage workload.
• The ability to develop and project a positive image of Great Places through personal, written and oral skills.

What We Need From You

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed

What we give you in return for your hard work and commitment

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.