(Senior) Sales Engineer - UK

Puzzel AS; London; Remote; GBP 100,000 - 120,000; Full time

Job summary

A leading provider of cloud-based contact centre solutions is seeking a Sales Engineer (Pre-Sales Consultant) to support their sales team and customers. This remote-first role involves technical support, solution design, and stakeholder engagement. The company values trust, collaboration, and continuous innovation, offering a competitive salary and flexible working conditions.

Benefits

Competitive salary

Hybrid working model

Supportive team environment

Birthday gift

Annual summer and Christmas parties

Development opportunities

Qualifications

• 3+ years in Pre-Sales, Sales Engineering, or related consultative roles.
• Experience in CCaaS or CX industry.

Responsibilities

• Provide high-level technical support to sales team and customers.
• Create solution design documents that meet customer requirements.
• Support sales team with technical insights and demonstrations.

Skills

Presentation

Stakeholder Engagement

Technical Product Understanding

Job description

Sales Engineer (Pre-Sales Consultant)
UK (remote-first, must be UK-based)

Puzzel: The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years of experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK, and expanding into the Netherlands and Finland in 2024. Our ambition is to become the clear European market leader in the coming years.

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform
• Puzzel was recognized as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours, as recognized by Flexa, ranking 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking to ensure pay equality and market competitiveness.

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents daily + 800 million customer interactions annually

What you'll do

You will provide high-level technical support to Puzzel's sales team (Account Executives) and customers. You will be responsible for building the right solution, specifying the solution design, and verifying achievable integrations. As the main source of technical knowledge, you'll guide prospects and internal teams on Puzzel's evolving solutions.

The must-haves

• Demonstrate the entire Puzzel platform and partner products with proficiency and style during customer meetings.
• Create High-Level Design / Low-Level Design and Solution Design Documents (SDD) that meet customer requirements for successful sign-off and implementation.
• Provide key pre-sales technical and solution support, taking ownership of solution design.
• Support the sales team with technical insights, demonstrations, best practices, and innovative ideas to craft winning proposals.
• Build and maintain strong cross-cultural relations internally and externally.
• Be the single point of contact for the sales teams, providing guidance on Puzzel products, solutions, and roadmap developments.
• Provide market-validated feedback to the product department.
• Lead technical responses to RFI’s and tenders.
• Build internal relations across departments like Products, Operations, and Delivery.
• Champion solutions that meet customer needs and are future-proof.
• Promote best practices in CC solution implementation and competitor analysis.

What we're looking for

• Confident presenter and stakeholder engager.
• 3+ years in Pre-Sales, Sales Engineering, or related consultative roles within SaaS environments.
• Experience in CCaaS or CX industry.
• Passion for technical product understanding.
• Ability to maintain relevant technical knowledge for meaningful prospect conversations.

The location

Our UK team is remote-first, with an office in London near Liverpool Street.

What’s in it for you?

• Competitive salary, 80% fixed + 20% on target commission: £100-120k D.O.E.
• Flexible, hybrid working model.
• Supportive, fun team environment.
• Birthday gift, annual summer and Christmas parties.
• Excellent development opportunities and company culture.

Interview process

• Screening call with Talent Acquisition
• First interview with Director of Sales Engineering
• Second interview with wider commercial team
• Final presentation to panel

Puzzel Values

• Built on Trust: Trust is a core Nordic value, fundamental to Puzzel’s culture.
• Stronger Together: Collaboration and shared purpose empower us to delight customers and partners.
• Stay Hungry: Continuous innovation and professional growth drive us.

Diversity & Inclusion

We aim for everyone to be their authentic selves at work, regardless of background. We’re committed to improving gender balance and diversity through various initiatives and partnerships.

We strive to foster an inclusive environment where everyone is valued. If we can support you during the interview process or beyond, please let us know.

One Last Thing

Even if you’re only 75% qualified, we want to hear from you. Skills can be learned.

Please note, we cannot sponsor visas; you must have eligibility to work in the UK.

By applying, you accept our Privacy Notice. Candidates without a valid work permit cannot be considered.