Senior Sales Consultant

KAO; London; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Senior Sales Consultant to lead their team in a vibrant London store. This role demands a dynamic leader who can inspire a team to achieve sales targets while delivering exceptional customer service. You'll be responsible for managing the sales floor, providing in-depth product knowledge, and ensuring a memorable customer journey through personalized experiences. The company offers a supportive environment with ongoing development opportunities and attractive perks, making it an exciting place to grow your career in luxury retail.

Benefits

50% Staff Discount

22 Days Holiday + Bank Holidays

Birthday Off

Quarterly Store Bonus Scheme

Free Product Allocation

Discounts from High Street Retailers

Enhanced Family Leave

Healthcare Plan

Wellbeing Support

Company Pension Scheme

Qualifications

• Minimum of 2 years experience in retail, ideally in a supervisory role.
• Excellent communication skills with the ability to influence and motivate.

Responsibilities

• Oversee the sales floor and assist in driving team performance.
• Provide personalized customer experiences and product knowledge.

Skills

Communication Skills

Leadership

Team Motivation

Customer Service

Retail Experience

Job description

The Opportunity

We are looking for an experienced Senior Sales Consultant to help lead the team at our Fenchurch Street Store on a full-time (37.5 hour) basis.

As a key support to a dual-site manager, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPI's with confidence to run the shop floor on your own. You will be an engaging communicator, with a flair for leadership, as well as coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store-related tasks, including stock management, cleaning, and replenishment.

What we are looking for

The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPI's. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements.

What we can offer you

• An annual salary of £28,957.50
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday
• A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Company Pension Scheme
• Learning and development opportunities within our business and across our brands